About the AuthorLenny Zeltser develops products and programs that use security to achieve business results. He is the CISO at Axonius and Faculty Fellow at SANS Institute. Lenny has been leading efforts to establish resilient security practices and solve hard security problems for over two decades. A respected author and practitioner, he has been advancing tradecraft and contributing to the community. His insights build upon real-world experience, a Computer Science degree from the University of Pennsylvania, and an MBA degree from MIT Sloan.
2.) A gracious phone message is 30-45 seconds when talking to those we don’t know well. As George Washington said (yep, that George Washington), and I’m paraphrasing, “With men of business, be brief.” Be pleasant, and get right to the point. You’ll appear more confident and capable of handling the situation which merited the call.

So, I added a, you, uh, your, uh, just a pause or maybe a little chuckle in here or there just to make it sound organic. So right off the top, if we've already spoken about your house and you just need to leave a message, press pound now and leave a message after the tone. So that obviously has a practical use because if sellers call back because that's the only number that they have, maybe the second or third time, I don't want to have to make them endure the entire message before they leave us a message. And that is actually how Vumber works.
Michael has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions.