This all happened a few years but we’d somehow never heard it before until the voicemail started doing the rounds on Twitter again recently. Have a listen to it in full here. 14 things we learned from Ladybird books> 9 tiny things that drive you completely MAD> Mark Farrelly [email protected] Send a Correction 600px wide 400px wide 300px wide Email “Amazing voicemail describes old ladies beating man with umbrella”. Please select the reason for reporting this comment. Please select your reason for reporting... It contains offensive language, is hateful or incites violence It contains a libellous/defamatory statement Some other reason... Please give full details of the problem with the comment... ∞ About Us About Us We're Hiring! Contact Us Advertise With Us The Journal FactCheck Follow Us Twitter Facebook Corrections Report Content Policies Terms of Use Cookies & Privacy Advertising Comments Copyright Competition Content copyright © Journal Media Ltd. 2021 Registered in Dublin, registration number: 483623. Registered office: 3rd floor, Latin Hall, Golden Lane, Dublin 8. TheJournal.ie supports the work of the Press Council of Ireland and the Office of the Press Ombudsman, and our staff operate within the Code of Practice. You can obtain a copy of the Code, or contact the Council, at www.presscouncil.ie, PH: (01) 6489130, Lo-Call 1890 208 080 or email: [email protected]
We’re keeping it simple with this one. Just a few basic elements to help you get started. As long as you know who your audience is, the message you wish to convey, and the information you need from the caller, the rest should fall into place quite nicely. Let’s face it, a voicemail greeting for a lumber company will probably be different than that of a psychologist’s office. One greeting is aimed at securing potential customers, and the other is geared towards appointments, more or less. Once you are certain who your caller is, the better your voicemail. Center on your audience, first and foremost. Knowing what to relate ensures that your caller will leave the right message. For instance, if you’re a retail store, you would include your hours of operations, and perhaps any specials that you’re running. If you are a therapist’s office, then you’d need to include an alternate number in case a patient is having an issue and requires immediate help. Again, this will vary depending on the business. Here, a therapist would definitely request the caller leave their contact information. However, a retail store chain might not request that. There are also complex voicemail systems such as those used by mobile phone services, which ask you to press a certain number on your phone, where you are asked to leave your account information. Again, as you can see, it all boils down to the demographics of your callers, and what you need from them to conduct the best business possible. Depending on the situation, your caller might be in a good mood or not. In either case, they’ll probably be eagerly awaiting your call. So, it stands to reason that you only promise them a call back if you can deliver. In other words, if you’re a small shop and you’ve decided to close due to a much-needed sabbatical, then don’t leave a voicemail greeting where you promise them to call right back. However, if you have an active customer service staff, then you can promise to return their call within the same day.
