11. Hello, you’ve reached [your name]’s cell phone. I can’t take your call at the moment, but if you leave a brief message, I’ll get back to you as quickly as possible.
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
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Once upon a time I was calling sellers back, I handed it off to my partner James in 2015, so I set the stage for that interaction so they don't expect to hear from my voice as the first call back by saying either I or my partner James, we'll call you back to discuss it with you. And then again, warm and fuzzy. You can decide what's best for you. Please share as many details about the property you would like to sell in your situation as you can.
If anything big changes- address, phone, etc.- make sure you correct your voicemail early on. Keep It Short; We know, we know. We just gave you all this information and we’re now telling you to ‘keep it short‘. But, a professional voicemail greeting (or any for that matter) shouldn’t go beyond 20-25 seconds.
2. The Mystery. A mysterious voicemail leaves the listener wondering what the call is about and plays to our fear of loss and FOMO. What if something’s wrong w/ my account?
“This is not a voice-mail; this is a telepathic thought-recording device. After the tone, think about your name, your reason for calling, and a number where I can reach you, and I’ll think about returning your call.”
Hi there! You’ve reached [LinkedPhone – Where Freedom Rings!] We’re away at the moment but please leave your name, number, and let us know how we can help you. We’ll make sure the right team gets back to you within [the next 24 hours]. We appreciate your call. Thank you.
You are dazed, bewildered, trapped in a world with no time, where color collides with sound, and shadows explode. You see a sign up ahead. This is no ordinary answering device; this is "The Twilight Phone."
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Our friend Jim then proceeds to describe what happens as the man gets out of his truck to go chastise the women he’d just driven into. He reaches the driver’s window when events take a sudden and violent turn:
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Voicemail: [You can listen to the above video to hear my actual voicemail, and you can also snag the scrip verbatim by simply leaving us a comment below, tell us how you feel about it. 🙂 ]
Cell phone voicemail greetings are generally more personal and casual than office phones. Consider a greeting like “Hello, you’ve reached [your name]’s cell phone. I can’t take your call at the moment, but if you leave a brief message, I’ll get back to you as quickly as possible.”
The point of a voicemail greeting is to encourage your callers to leave a message. More often than not, and this is becoming more evident every day, people are just hanging up and assuming the receiver will call back. On the other hand, funny voicemail greetings keep people on the phone longer.