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Custom voicemail greetings are essential. If you don’t have one, it makes your business look unprofessional and a little robotic. Be sure to include something that people will want to hear when they’re calling your business. Inspirational voicemail greetings mean a lot ot your callers, it lets them know you care. When it comes to business, voicemail is the most important form of communication.
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
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"Every once in a while, declare peace. It confuses the hell out of your enemies." - Quark, DS9 S2E1, "The Homecoming" CivCube, May 23, 2003 Joined: Nov 26, 2002 Messages: 9,643 Location: Kansas puglover, May 23, 2003 Joined: Oct 1, 2001 Messages: 2,272 Location: North Crackalacken "Seinfeld" - Georges answering machines message anyone? .:KNAS:., May 23, 2003 Joined: Sep 12, 2002 Messages: 2,031 Location: Monterrey, Mexico you guys are killing me, I feel like I want to buy an answering machin ASAP! Zcylen, May 23, 2003 Joined: Jan 9, 2003 Messages: 603 Gender: Male Location: northwest Montana Any of you read Doug Hofstadter's Gödel, Escher, Bach: an Eternal Golden Braid? If so, you'll understand the message I actually put on my office voice mailbox: "Your message has just been sent to Tumbolia, the land of dead hiccups and burnt-out light bulbs. Have a nice day." Siegmund, May 23, 2003 Joined: Aug 9, 2002 Messages: 9,471 Location: USA Hello, you have reached the [enter your name here] residence. Please leave your message after the beep. [About a minute passes, no beep. The person decides to leave their message. Hopefully a particularly long one.] *beep* Ohhhhhh, yes. Oh, yeah! Uh huh, ohhhhhh yeah... Ooohhh... Oh my God, is that thing recording? *beep* If you are trying to reach [your phone number here], please stop. I don't like people calling me. I don't like people at all, really. If you have any will to survive, please do not decide to call me back. Thank you. [Only if you don't live in a German-speaking place]: STOPPEN SIE, MICH, SIE ANZURUFEN DUMME LAUNE! ICH MAG SIE NICHT! GEHEN SIE ZUR HÖLLE! OH- UND VERLASSEN IHRE ANZEIGE NACH DEM SIGNALTON. *beep* WillJ, May 23, 2003 Joined: Jan 9, 2002 Messages: 149 Location: Edmonton, Alberta, Canada K-Man, May 23, 2003 Joined: Jun 1, 2002 Messages: 1,148 Location: Québec Hello? Yes, yes, okay, okay, yes, wait a minute... bip!
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I can't come to the phone now because I have amnesia and I feel stupid talking to people I don't remember. I'd appreciate it if you could help me out by leaving my name and telling me something about myself. Thanks.
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