I don't want to bore you with metaphysics, but how do you know this is an answering machine? Maybe it's a dream, or maybe it's an illusion, or maybe you don't really exist. One way to find out is to leave a message, and if it's reality, I will call you back.
If you choose to do this, make sure you develop a discipline. If you say you return calls within 2 hours, it needs to be 2 hours. Delivering on what you promise is what’s going to make your customer service stand out when it comes to busy times and people reaching your voicemail.
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1. The Lever. A lever is a bit of information that shows you know what you’re talking about and how to leave a message in a way that convinces them this isn’t a cold call.
Your call is important to us and we will get back to you as soon as possible. Please leave your full name, contact details, phone number, and availability after the beep and we will call you back straight away. Thank you!”
What you do not want to do is say your phone number so quickly that the person has to listen to your voicemail multiple times to try and figure out your phone number. We have all gotten those annoying voicemail messages where the person said their phone number so quickly that we had to listen to their message several times to figure out their phone number. Don't be that jerk who leaves their phone number so fast that the other person has to listen to your message over and over to try and figure out what your phone number is.
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
“I don’t know who you are but if you don’t let my daughter go now, I will find you; I will kill you. Please leave a message.”
#9 “Hey, this is Bryan, sorry I missed your call. You can leave me a message, or shoot me an email at bryanallain at gmail dotcom and I’ll get back to you. Thanks.”
This is an answering machine. This is the nineties. You know what to do. 59. You have reached the number you have dialed. Please leave a message after the beep. 60. This is a boring answering machine message. Leave a message anyway. [Use to keep people from calling at odd hours to hear your latest exciting message.] 61.
What’s the worst greeting you’ve ever heard, or better yet, what’s the worst greeting you’ve ever had on your phone? © Bryan Allain 2021. All rights reserved. Powered by Podium Theme by Notable Themes.
“Hey, this is [your name] over at [XYZ company]. So anyway I’m about to give in my resignation right now. Please don’t call here again. Just kidding!
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If you are calling to collect a student loan, gambling debt, or other obligation, please press 1 and hang up now. If you are selling any product or service, or requesting charitable donations, please press 2 and hang up now. Otherwise, press 3 and leave your message now. Pressing 3 is optional. This is David.
22. Hello, this is [your name]. I’m currently away from my phone. I return calls on Tuesday and Friday at 10 a.m. Please leave a detailed message including your name and a callback number and I’ll get back to you as soon as I can.
As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.