Creativity In Phone On Hold Messages “There are pros and cons,” explains Easy On Hold President Julie Cook. “We’ve never recommended a trivia-only script for messages on hold, but with hold times upwards of 5 to 6 minutes, a bit of creativity and fun can work. A …
A busy greeting should tell callers that your phone lines are currently in use. You can direct people to wait on hold or leave a message. For example, “Hello, you’ve reached [company name]. Our representatives are currently helping other customers. Please stay on the line to speak with the next available team member, or press one to leave a message and we’ll call you back.”
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The most professional voicemail message should include a formal tone and specific instructions. For example, you may say “Hello, you’ve reached [your name], [job title] at [business name]. I’m sorry to have missed your call. Please leave your name, contact information, and reason for calling so I can get back to you promptly.”
– Driving to the day care center to pick up Tracy. Leave a message if it is urgent or I shall return your call in a little while.
I like to think I’m my own comedic genius. My greetings don’t have profession quality sound but they get the job done. Try exercising your creativity before using canned comedy. Campus Life Off Campus Opinion Politics Science & Technology Sports Business Cinema Corner
2. The “I’m Busy But I’ll Call Back” Greeting. Thank you for calling [insert business name], we are unavailable at the moment right now, probably trying to finish your project.
A good voicemail greeting is short and professional, lets people know that you’ll get back to them, and invites callers to continue engaging with a call-to-action. You should also show your personality if you’re in an industry or role that allows that. If your industry is more conservative, however, you’ll want to keep humor and personal touches to a minimum. A greeting Your name Your company A simple explanation for missing the call (e.g. you’re away from the phone or are on holiday) A rough estimate of when you’ll get back to the person An alternative person to reach out to (if you’re out of office) An alternative mode of communication (if you prefer email or text) A call-to-action such as “Leave a message” or “Send me an email at [email protected]”
So, haha funny story, my phone and I are playing hide and seek…. Hey before you leave that message, do you want to know something about me?
Hello you are talking to a machine; I am capable of receiving messages. My owner your name here does not need siding windows or a hot tub, and her carpets are clean. Hello, your name summer home. Leave your message at the tone. Hello, and welcome to Answering Machines of the Rich and Famous! Please leave your name, telephone number, and a brief message in a voice similar to mine, and your call will be returned as soon as humanly possible.
Michael has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions.
(make a little noise in the background). Hi, you’ve reached your friend’s house. He/she isn’t home right now and I took the opportunity to rob it. I was about to steal the machine as well and you called. After the beep, leave your name and number. I will write it on a post-it and leave it on the refrigerator for him/her to see. Oh and one more thing; where did you say you lived?
As we iterated in 5 Voicemail Message Myths, when you are leaving a message for your potential leads, there are certain rules everyone should follow. Those myths have been studied and show that dismissing them result in fewer callbacks. Nonetheless, few studies have been dedicated to voicemail greetings. Therefore, you should think outside of the box and do something different. A comedic voicemail like this famous greeting from George Costanza in Seinfeld is a great example.
“Hi, you’ve reached [your name]. I’m away from[date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I’ll return your call when I return. Thanks and have a great day.” “Hello, you’ve reached [your name]. I’m currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,’ or looking for SPF 150 sunscreen] and won’t be back in the office until [date]. Leave your contact info and reason for calling and I’ll get in touch then.” “Hey there, this is [your name] from [your company]. I’m out of the office until [date]. In the meantime, please direct your inquiries to [coworker’s name] at [email address]. [He, she] can also be reached at [phone number]. Thank you.”
It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
I know that in some cases you’re going to have a budget you have to work with for your voicemail greeting ideas. If you are looking to hire a voice talent chances are you have a budget in mind.
Keep in mind that regulations for use of email and text messaging may require clients to opt-in—meaning they give permission for you to contact them in this way. So, you’ll need to be clear if you plan only to use email or text messages for one-on-one communication during active casework or if you may also use it for other reasons as well, including reminders or promotions for your products or services.
5. Hello. I’m home right now but cannot find the phone. Please leave a message and I will call you up as soon as I find it.