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No18: I can't come to the phone now because I have amnesia and I feel stupid talking to people I don't remember. I'd appreciate it if you could help me out by leaving my name and telling me something about myself. Thanks.
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It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
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The greeting that you leave on your phone in the form of a voice mail can be very important as it is the first contact that anyone calling has with you or the company that you work for. Therefore it is important that your voicemail greeting is drafted in such a manner that it does not make the caller squirm in embarrassment, or even raise their eyebrows in sheer wonder. Proper voicemail etiquette demands that a good voicemail message convey information like whom the caller is calling, where they are, when the caller can expect to be called back, and what to do if the call that is being made is of an urgent nature.
Ok, I just watched (and took very careful notes during) your seller initial call script video. I have all the answers I need except for one…
My 12 y/o niece put on her cell phone message, "Leave your name and number. If I love you, I'll call you back." Although not earth-shatteringly funny, it was cute the way she said it. In college my roomate was a cop, he told me that the worst things you can say on an answering machine were 1) telling them your name, 2) telling the caller your number, 3) and that you aren't at home. Well, here's what I did... Thats probably good advice for a home phone, but at the same time, I don't think it applies to a cell phone really. I used to have a longer message aimed at keeping people from leaving messages ... but I hate getting voicemails for the most part. One summer I had my little cousin start singing take me out to the ball game, I cut him off after a few lines, but it was just my version of satire against parents who have their kids sing, and it was pretty funny.
That's a common word that I use. And it includes really anything that involves, uh, a junky house, just a house that they inherited, no matter the condition, a house problem could mean the house itself or the situation. So I let the seller know we specialize in hard to sell homes and I go through a laundry list of things that that might include and yes, we can help. I want them to begin connecting me as somebody that helps people in their mind.
No4: Hi, I'm not home right now but my answering machine is, so you can talk to it instead. Wait for the beep.
35. Hello, we’re wishing you all a happy [X holiday]. Our office is currently closed so our employees can celebrate with their loved ones. Please leave your name, number, and reason for calling and a member of our team will return your call when we reopen on [X date].
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Other jokes and witty lines can be recorded for your callers that may bewilder a silence after the tone, or you might get to hear laughs that started before the beep, or you might throw someone off into the old routine of “What?…Hello?…Are you–Is this?…Am I leaving a message?” But you want fresh ideas. You can borrow mine to entertain your callers. Let me know their reactions. This one sounds like you are a corporation that has several operators who are busy with a large volume of calls. Includes elevator muzak and sound effects. Welcome. Due to a large volume of calls, all of our operators are busy. Please hold for the next available operator. (Music) Our operators are still busy. Please stay on the line while your call is being transferred to the Voice recording database. (connection) Infomercial that sells your messages in a rushed and enthusiastic manner. Borrowed the “complicated payment” from Mitch Hedburg.
It is really important to strike a balance between coming off as too cold, conservative and impersonal with making your message too out there, long or eccentric. If you can create something memorable, it will help engage a caller, or potential client. Go too far off the deep end, and you’ll scare them away
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow.
“Mom, Dad… Don’t you think it would be easier to reach me if I had a cellular phone? So how about an early birthday present?”
First you need to know how much time your phone system or provider allows for the duration of the greeting. Some are 30 sec some are longer. Then you need to have a few ideas of what you want to say, or ask your callers.