Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
Since this clip surfaced on the Internet in early 2005, debate has ensued about whether the account given above is an accurate explanation of the origins of this audio clip, and whether the traffic incident described actually took place. (Skeptics have questioned facets such as whether the narrator would not only have been able to tell at a distance that the book one of the assaulting women was carrying was a Bible, but to identify the specific version of Bible — and why the narrator would think to note that detail in his description.) A inquiry posed to the corporate offices of Jack in the Box (the restaurant chain most frequently mentioned in circulated versions of this recording) produced the following response: Thank you for your inquiry. The message that has been in circulation is an actual voice mail message. The incident occurred 5-6 years ago in Texas. I’m not sure how the recording got outside the company or if the employee still works for Jack in the Box, but the recording periodically re-surfaces on the radio and the internet.

We could be in, we could be out. You could leave us a message and later find out.
Which brings me to—an interesting (and kinda hilarious) question from Tim D. I saw recently in response to one of my “Swipe & Deploy” shares. Choose whichever flavor you like…