These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
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Your business can further customize voicemail with eVOICE and several other features (which may vary by location).
Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
Follow these tips to build a solid foundation for customer experiences that your startup can thrive on. Editor’s Note: This post was submitted by guest blogger, Roxy James. Enjoy! When you talk about customer experience, it should include the quality of goods and services, competitive pricing,
Now that you know which script to use, how do you record it? Depending on your budget and the resources available to you, you can record the script yourself, use a text-to-speech program, or hire a professional voice actor to record your greeting.
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Avoid playing music and the long message greeting. People don't have the time nor the patients to sit through a storybook greeting. They simply want you to return their call as soon as possible.
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A professional and personable voicemail greeting is beneficial for several reasons. Read ahead to find out what these are.
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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
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