77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
3.) Actuellement, tous les employés sont occupés. Nous essayons de vous mettre en relation rapidement. Avez-vous visité notre site www.johndoe.de ? Vous pouvez trouver un aperçu de nos services et des produits dessus. Votre appel est très important pour nous et nous voulons prendre du temps pour nous consacrer à nos clients. Malheureusement, toutes les lignes sont toujours occupées et nous demandons de bien vouloir patienter.
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Identify Yourself—I believe identifying yourself through your voicemail greeting shows respect to everyone who calls you. It allows your callers to confirm they have dialed the right number. When people don’t include their name in their greeting, it leaves me wondering if they have something to hide. I have seen this to be true far too often.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
As a customer service representative, you need to be as helpful as possible to your customer – even if you cannot speak to them in real time.
You can ask your admin to change the greeting language for everyone in your organization. Your admin should see this topic for instructions: Change the default language for greetings and emails.
If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
If you like to keep things simple, opt for a basic greeting. Most voicemail options allow you to record just your name, which lets callers know they’ve reached the right person.
Log into the system:Using your UB phone:Press the line keyPress the Messages buttonEnter your UB phone PIN
In order to effectively market yourself and your business, there are a few basic tools that you will need to have perfected. You may not be thinking that your telephone skills are of much importance, but a good or bad voicemail message could make or break a professional opportunity. If you find that your personal voicemail is pretty blase or not even set up yet, you might need to check out these tips and tricks to make a great personal voicemail message.
3.) Attualmente, tutti i dipendenti sono ancora occupati. Siamo impazienti di arrivare da voi al più presto possibile. Avete visitato il nostro sito web: www.johndoe.de? Potrete trovare una panoramica dei nostri servizi e prodotti. La vostra chiamata è molto importante per noi e siamo attenti a concedere tutto il tempo necessario ai nostri clienti. Purtroppo, tutte le linee sono ancora occupate e chiediamo la vostra pazienza.
2. Hi, you’ve reached [your name]’s voicemail box. I can’t come to the phone right now, but if you leave your contact information I’ll get back to you within 24 hours.
2.) You are connected to the mailbox of Mr. John Doe. Please leave a message that Mr. Doe can call you back as soon as possible. Many thanks for your call.
Provide an emergency phone number. If you are going to be unavailable for a long period of time, let your callers know who they can contact for immediate assistance.
Your business’s voicemail greeting could be a potential customer’s first impression. Learn how to record an excellent greeting here! Click To Tweet
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
2.) Just a moment please , we will be there for you shortly. Have you visited our website www.johndoe.com? You can find interesting information about our company there. You can also send us an e-mail to [email protected]. One moment please. We will be there for you shortly.