On hold messages can be recorded for many purposes, such as promoting your business, answering FAQs or announcing important customer service information. It's important to be clear in the message you are trying to get across. Confusion leads to disengagement and reflects badly on the brand. Determining your callers' wait times is necessary to determine the required length of the on-hold message. Making the recording too short can lead to the message being played too many times. This can be repetitive and lose the caller's attention while they hold.
This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!

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Our video covers just one voicemail greeting example. There are 1000 different ways to do this. As explained above, we have carefully chosen this script for non-native English speakers. We’ve chosen it because the words chosen are likely to be easy for most non-native speakers to pronounce. So in our experience, this is the best voicemail greeting script! make sure you use the correct word stress in the multi-syllable words in your voicemail greeting.