38. Thanks for calling [company name]. We’re unable to take your call right now, but leave your details and we’ll call you right back.
You should acknowledge that right off the bat by apologizing that they couldn't reach you directly.
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1.) Caro cliente, todos os membros da nossa equipe ainda estão ocupados com outros clientes, por favor, tente novamente mais tarde. Se você tem perguntas sobre nossos produtos ou sobre seu pedido, então não hesite em nos enviar um e-mail. Nosso time de apoio vai processar o seu pedido o mais rápido possível. Obrigado.
7. “Hi, you’ve reached [your name] at [your company]. Sorry I missed your call. I’m especially busy today, but if you leave me your name, phone number, and a brief message, I’ll get back to you within the day. Chat soon!” Your callers want to hear from you soon. Calling back within the business day lets them know you’re reliable despite how busy you are.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
Voicemail allows you to access your phone messages while you're in your business or away from work.
If it works better for you, offer your callers the option to email you, or even send over a text to a VoIP texting app, or even your personal number if you don’t mind. Many people will prefer the ability to quickly text or email, and callers will appreciate the increased level of service.
Both the global and personalized voicemail greeting are changeable. This topic describes how to change voicemail greetings for extension voicemail and group voicemail.
Ensure that whoever you ask for a second opinion is not unnecessarily biased and can be relied upon to give you an honest opinion.
https://www.indeed.com/career-advice/career-development/professional-voicemail-greeting
What do you think of your voicemail greeting? Does it sound professional, or is it outdated? Even worse, is it a computerized voice with a default message? (Ew.)
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“Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.
Smile. When recording your greeting, smiling will put some enthusiasm in your voice. Your callers will pick up on it and feel more comfortable when leaving you a message.
Messages on Hold – continuous loop of music and messaging that plays as callers wait to speak to a business representative. Messages On Hold present a mix of marketing messages and customer service information that is mixed with music to play in a loop for callers waiting on hold.
1. Select the fixed key with the envelope graphic, or dial the phone’s phone number.