1.) Добро пожаловать в «Вася Пупкин и Ко». Если вас интересуют вопросы купли-продажи, пожалуйста, нажмите 1. По вопросам оплаты, пожалуйста, нажмите 2. Если вы бизнес-клиент, пожалуйста, нажмите 3. Для вопросов, связанных с ремонтом или гарантией, пожалуйста, нажмите 4. Для всех других случаев, пожалуйста, нажмите 5. Чтобы прослушать это меню еще раз, пожалуйста, нажмите 0.
Promote your business to the callers while they're on hold. Inform them of your range of products and services, their benefits and how they can help them. Or just re-enforce your branding with some pleasant background music.
.
“Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.” “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.” “Hi, you’ve reached [company]. We’re available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you’d like us to call you back, please leave your name and number after the beep.” “Hello, you’ve reached [company]. If you’re looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we’ll return your call straight away.”
The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
According to Nuance's research, most voicemail messages languish for at least eight hours before they are heard.
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."
4.) Welcome to John Doe. Do you have questions about an order, then please press 1, for changes to your menu or your opening times please press 2, for questions about an invoice please press 3 and for information on your current order please press 4.
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
3.) Currently, all employees are still busy. We are eager to forward you as soon as possible. Have you visited our website www.johndoe.de ? You can find an overview of our services and products there. Your call is very important to us and we dedicate to take time for our customers. Unfortunately, all lines are still busy and we ask for your patience.
I want to congratulate your entire organization for their great attitude, friendly service and classy way you operate the business. You set a standard for excellence that is seldom achieved in the United States.
After creating, the Voicemail Greeting, you can test it by calling to your number from another phone, and see if it is playing correctly or not. Open the Phone App. On the lower screen, tap on the Voicemail option. Select Custom, with this option, you can record the personal voicemail greeting on the iPhone. Tap Record, to start recording the voicemail greeting message on the iPhone. Greeting samples are given in this article below, Once you are done with recording, tap Play to listen. Lastly, if everything is alright, and custom voicemail recording is perfect, then tap Save.
Responding to voicemails is time-consuming. Fortunately, with the right greeting, you might be able to save yourself some hassle. If you don’t have an auto attendant, you can give callers the information they are looking for with your voicemail greeting. Of course, this means that your greeting may be a little lengthy, but that can work in your favor as callers will only stay on the line to leave a message if they still need assistance.
While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.
That's why I would definitely resist any temptation to leave any kind of joke message, even if it seems very clever, suitable or relatively benign. People might love it the first time they hear it. The eighth time is definitely going to annoy them. Fa5t3r December 4, 2013
Calls diverted to the voicemail box of a department that doesn’t have active reception staff.
1.) All our lines are busy at the moment – Please be patient. We will be with you momentarily – PAUSE – Have you already visited our website www.johndoe.com? Your concerns are important to us, please hold the line, you will be connected as soon as possible.- PAUSE – Just a moment please, the next available team member will be there for you shortly.
5.) Bem-vindo à caixa de correio pessoal de Dirk Schuster, empresa John Doe. Por favor, deixe uma mensagem com seu número de telefone após o sinal. Nós iremos lhe retornar o mais rápido possível. Para pedidos urgentes, por favor envie um e-mail para [email protected]. Muito obrigado pela sua ligação. Can be used on christmas holidays for example or to any other holiday. Kann aber auch für normale Ferien bzw. Urlaubszeiten genommen werden.