Practice your spiel so you can speak with authority. This lets the caller know how confident, qualified, and prepared you are. The goal is to sound like you’ve been doing this for years, not a few minutes.
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14. “Hello, you’ve reached [company]. If you’re looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we’ll return your call straight away.”
See, how the VPN service provider offers multiple options for the callers to fulfill their needs. Those seeking immediate solutions can go for the live chat, and those with less pressing issues can wait or choose to be called back.
If you will follow these simple tips, you will make a positive impression through your voicemail greeting. If you have any additional tips, please share them in the comments section below this post.
2.) Caro cliente. Infelizmente, todos os nossos representantes estão ocupados atendendo outros clientes. Por favor, seja paciente. Obrigado
“Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.”
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1.) Herzlich willkommen bei der Mustermann GmbH. Leider ist das Büro derzeit nicht besetzt oder Sie rufen ausserhalb der Geschäftszeiten an. Sie können aber gerne eine Nachricht hinterlassen, oder eine Email an [email protected] schreiben. Vielen Dank für Ihren Anruf.
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The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
“Thank you for calling [company/person’s name]. We are currently unavailable, but if you leave your name, phone number, and message, we will get back to you as soon as possible.”
State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.
In certain situations, it’s a good idea to let a call go to voicemail. If you’re in a loud area, unable to spend 10-15 minutes talking, or are otherwise distracted, don’t answer. Recruiters who cold-call candidates will understand that you’re simply unavailable – but make sure to return calls in a timely manner. If possible, call back during regular business hours.
Your tone will not sound welcoming or easy to listen to if the caller is side-tracked by listening to you sounding out of breath, which could be distracting, and at worst, slightly distressing.
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