The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
Make sure to remind your caller to leave their name, number and the details of why they are calling, so you can ring them back professionally and constructively.
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Remember to offer your apologies for not being available to answer their call and to sound genuine.
You can’t always get to the phone when clients, partners, investors, or colleagues call you. When this happens, a professional voicemail greeting helps you make a positive impression and tells them what to do next. There are a variety of ways to convey your message. If you’re not sure what type of message to record for your own voicemail box, here’s a definitive guide to get you started.
43. Hello, this is [X company]. We’re not able to take your call at the moment, but please leave a brief message so we can get back to you shortly.
Try to avoid unnecessary phrases that only make your greeting longer, like “leave your name and number and what you’re calling about.” Most people know what “leave a message” means.
I would highly recommend Sound Telecom on every level. First-class operation. Professional and responsive. Not one complaint or concern.
11.) Benvenuti alla John Doe, purtroppo ci avete chiamato fuori dall’orario di lavoro oppure non possiamo rispondere alla vostra chiamata al momento. Se volete lasciarci un messaggio, si prega di inviare una e-mail a: [email protected] – Vi contatteremo al più presto possibile. Per ulteriori informazioni su di noi, si prega di visitare il nostro sito web: www.johndoe.de. Grazie per la vostra chiamata.
9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
On another phone: Dial your own mobile number, press * or # (depending on your carrier) to bypass your greeting, then enter your voicemail password.
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Letting callers know to leave their name and number so you can call them back is an excellent way to get the right information that you may need from someone that you missed a call from. Otherwise, you might be left with a number with no name to ask for or vice versa. If you run a business and want to include something that usually comes up in professional phone calls, include that as well. For example, if people often ask you to check on business orders, ask them to leave the shipping number so you can get back to them with a ready response.
Once in this area, you can see all your various greeting options including which greetings that are already configured.
Who hears that every day? You’re bound to be the subject of your customers’ conversations because you’ve further branded yourself and your company. Who knows, you may generate more call-ins from prospects with this approachable greeting as customers share your voicemail with their coworkers.
“Thank you for calling [company/person’s name]. We are currently unavailable, but if you leave your name, phone number, and message, we will get back to you as soon as possible.”
Here are some great examples of professional voicemail greetings that you can use in your business!
50. Hi, this is the customer service center at [X company]. We’re sorry to have missed your call. Leave your name and number and the next available representative will call you back to assist you. Things to Include in a Voicemail Message Get the Caller to Leave Their Name and Phone Number