You can’t call someone back if you don’t have their number. It seems basic, but it’s easy to forget. So a quick reminder can go a long way.
Missed calls aren’t… ideal, but if you do miss a call, how do you keep your customers engaged and encourage them to leave you a voicemail?
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Enable the message waiting indicator for your desk phone by checking the box next to Use phone message waiting indicator. 6 Enable Voicemail Notifications 5
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Nobody wants to listen to a long-winded voicemail. Keep your greeting short, simple, and concise. A voicemail message should pique a client’s interest and leave them looking forward to your call. Stick to the basics, explaining your company name, hours of operation, and when to expect a callback.
Business Intro – quick intro announcement heard by the caller before they speak with a business representative. Usually quite short and welcoming, introducing the business to the caller.
Voicemail Greetings – outgoing message recordings for after-hours voicemail box and when a call can’t be taken.
Hello. You have reached the office of Gemma Klein. I am now away from my desk from 1st January until the 7th January. Please leave me your name and phone number and I will respond as soon as I am back. If this is an urgent situation or you require assistance before my return date, please contact my assistant Sarah Jones on 01234567890. Thank you.
While email and text support saw an increase in recent years, many customers, partners, and potential hires still prefer to call your company directly. When writing your voicemail script, include basic information such as a short greeting, your company name, an invitation to leave a short message, and the time frame in which the caller can expect a return call. If relevant, you may want to include your office hours, extensions for company departments, and the contact information for your office manager or HR department.
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1.) Bienvenue chez John Doe. Pour acheter ou vendre des questions, appuyez sur la touche 1. Pour des questions sur le paiement, appuyez sur la touche 2. Si vous êtes un client d’entreprise, appuyez sur la touche 3, pour des questions liées à des réparations ou des garanties, appuyez sur la touche 4. Pour tout autres problèmes, appuyez sur 5. Pour réentendre ce message appuyez sur 0.
Do you have lots of satisfied customers? Give them a voicemail option to record a brief testimonial about why they love your product or service.
Hello, you have reached the food delivery services of X. I am currently speaking to a customer and will not be able to take your call now. If you want some urgent delivery of food items, you can call our other number Y and place your order. Otherwise, kindly leave your details like your name, contact number and your order details so that I can get back to you for confirmation. Thanks for your cooperation.
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“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
I’d be willing to bet that a lot of Maid businesses really don’t think about their voicemail recording more than a handful of times over the course of the lives of their business.
@umbra21 - It's not jokes that annoys me so much as someone who leaves a message ten minutes long, particularly when you have to wait out the whole thing before you can leave your voicemail.