3.) Herzlich willkommen bei Mustermann GmbH. Momentan können wir Ihren Anruf leider nicht persönlich entgegennehmen, oder Ihr Anruf erreicht uns außerhalb der Geschäftszeiten. Bitte hinterlassen Sie uns eine Nachricht mit Ihrem Namen und Rufnummer - Wir rufen Sie dann schnellstmöglich zurück. Vielen Dank und auf Wiederhören.
That’s why a script is so helpful. Wondering why prospects aren’t leaving messages if you don’t answer right away, or what all of those missed calls are?
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Now Available! Our in-house voiceover talent can record your greeting up to 2-minutes in length for only $29.00 (male voice only)*
Since I pride myself in being responsible, if I don’t receive a return call I have to assume I wrote down wrong number. If I were irresponsible I would just blow it off and not care. But if I wrote down the wrong number I have a responsibility to get a hold of this person. This extra work combined with wondering if it’s the right number, leaves a bad taste in my mouth.
Your message should be 20 seconds at most. Remember, your clients or co-workers may listen to this dozens of times.
For example, an extension user has different greetings for Lunch Break status and Away status. Lunch Break: "I’m currently on a lunch and unable to take your call". Away: "I’m currently away from my desk".
https://www.universalclass.com/articles/business/customer-service-using-voice-mail-and-taking-messages.htm
Thank you for calling [LinkedPhone – Where Freedom Rings!]. You’ve reached us outside of business hours. Please select from one of the following options: [for business hours press 1; to leave a message press 2; if this is an emergency, press 0 to be directed to our 24-hour customer success team.] We are grateful for your call and we look forward to speaking with you soon!
The last few years have seen a huge rise in the use of automated voicemails and auto-attendant greetings. This has been especially true for the business sector, where professionals should record friendly and polite voicemails to greet their customer callers.
It is really important to strike a balance between coming off as too cold, conservative and impersonal with making your message too out there, long or eccentric. If you can create something memorable, it will help engage a caller, or potential client. Go too far off the deep end, and you’ll scare them away
Record your name to let callers know that they have reached the correct mailbox. To record your name: Connect to your mailbox. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections. Press 4, Setup Options. Press 3, Change Preferences. Press 1, Change Recorded Name. Record your name at the tone. Press # after recording your name. The system plays back the recording. To save the recording, press *. Record your personal greeting (standard greeting)
The above section details types of phrasing to avoid; however, it doesn’t detail what users should NOT say on their greeting. Though this is a bit loaded, as there are hundreds of combinations of things one shouldn’t say, there are some key components users should ALWAYS avoid. a. Forget About Slang: You should strive to be as professional and welcoming as possible in your greeting. While this may steer you towards using slang, in an attempt to make callers comfortable, it’ll most likely work against you. As a professional, your demeanor, tone, and speech should be clear cut and well articulated. Using slang undercuts this and works against you. b. Don’t Even Think About Profanity: This is a no-brainer. Never, under any circumstances, curse in your greeting EVER! c. Keep Your Sentences Clean, Don’t Ramble: Introduce yourself and give your caller specific direction. Avoid long diatribes detailing tangent thoughts. Keep it simple and quick. d. Always Return Your Calls: It’s important for callers to feel they are valued. Nothing dissolves this quicker than a greeting that doesn’t stress this. For example, “I’ll call you when I can,” “If I don’t return your call, please call back”—these phrases are terrible and completely destroy any good will you may have with a caller.
5.) Sehr geehrte Kunden, unser Büro ist vom 24 Dezember bis zum 2.Januar nicht besetzt. Sie erreichen uns wie gewohnt ab Montag den 5. Januar. Wir wünschen Ihnen und Ihrer Familie ein frohes Weihnachtsfest und ein gutes und erfolgreiches neue Jahr.
6.) Bienvenue chez John Doe. Notre service téléphonique n’est pas occupé pendant les vacances. Les heures d’ouvertures peuvent être trouvés sur notre site www.johndoe.de. Nous vous remercions pour votre confiance et nous vous souhaitons d’agréables vacances et une bonne nouvelle année.
I want to congratulate your entire organization for their great attitude, friendly service and classy way you operate the business. You set a standard for excellence that is seldom achieved in the United States.
1.) Bem-vindo a John Doe. Nosso atendimento direto não funciona durante o feriado. Nosso horário de funcionamento pode ser encontrado no nosso site www.joendoe.de - Obrigado por sua confiança. Desejamos a você e seus entes queridos boas festas e um feliz ano novo.
“Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date]. Please leave a brief message with your contact information, and I’ll be sure to get back to you as soon as I return on [date]. If this is an emergency or you need to speak with someone before I return, please contact [name of colleague/supervisor], [their job title], at [their phone number].”