In today’s digital-first world, it can be extremely easy to treat things like your business voicemail as an afterthought. Your voicemail has the potential to communicate so much more effectively than its digital counterpart.
A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
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1. Tap the fixed key with the envelope graphic, or dial the phone’s phone number.
Now, with all that pushed to emails or texts, his workers are more responsive to clients and can reply during or in between meetings.
One system and one monthly bill across all your office locations and even your mobile workforce. Admins and users can change their own settings easily, on the fly, from the Web or even from their mobile devices.
Voicemail Greetings – outgoing message recordings for after-hours voicemail box and when a call can’t be taken.
Are you on the hunt for more great business tips? Why not take a look at some of our other blog posts, like how to waste less time and boost efficiency? And remember, you can always get in touch with all your queries.
49. Hello, you’ve reached the customer service team for [X company]. Our representatives are currently unavailable, but if you leave your name and a callback number, someone will get back to you shortly.
25. Hello, you’ve reached [your name], [job title] at [business name]. I’m sorry to have missed your call. Please leave your name, contact information, and reason for calling so I can get back to you promptly.
As I mentioned above, some words like ‘can’t’ are often mispronounced by non-native speakers and it can sound like a swear word!
37. Hi, this is [company name]. Sorry we missed your call. Leave a message and we’ll get back to you shortly.
Example: 'Thank you for calling [insert name here]. We're sorry we couldn't take your call this time. However, if you'd like to leave us a voicemail we will get back to you within [for example] 30 minutes of receiving this message. Alternatively, if you'd like to reach out by email you can do so at [insert email address]. Again, thank you for calling [insert company name]. We look forward to your message.'
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ObjectiveApplies ToProcedureCalling a Number To Record Uploading an Audio fileAdditional Information ObjectiveApplies ToProcedureCalling a Number To Record Uploading an Audio fileAdditional Information
1.) Cet appel peut être surveillé et enregistré pour la formation et la qualité à des fins d'assurance
Identify Yourself—I believe identifying yourself through your voicemail greeting shows respect to everyone who calls you. It allows your callers to confirm they have dialed the right number. When people don’t include their name in their greeting, it leaves me wondering if they have something to hide. I have seen this to be true far too often.
“Thanks for calling the desk of (insert your name) at (insert your company name). I’m either on a call or away from my desk but if you leave your name, phone number, and the reason for calling, I’ll return your call as soon as possible. Thank You.”