Pro Tip: Avoid using a monotone voice when you record a voicemail greeting for a virtual answering system. You want your customers to be engaged and feel welcomed, not like a burden.
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"On Air was wonderful in assisting the creation of our voice prompts. They caught our various script errors and inconsistencies and suggested thoughtful alternatives. Their voice talent was very cooperative and quickly delivered exactly what we wanted. I can definitely recommend working with On Air as they made our process quick and simple "
A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
To maintain a seamless voice mail experience, follow instructions in the voice mail reminders and the direct mail letter. (Note: You will need to renew and document existing voice mail messages.)
“Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.” “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.” “Hi, you’ve reached [company]. We’re available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you’d like us to call you back, please leave your name and number after the beep.” “Hello, you’ve reached [company]. If you’re looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we’ll return your call straight away.”
According to Nuance’s research, most voicemail messages languish for at least eight hours before they are heard.
Remember to include your name and the name of your business separately so the caller can name you when leaving a message and in any subsequent communication.
1.) Benvenuti alla John Doe AG. Purtroppo, tutte le linee sono occupate al momento. Si prega di avere pazienza. Saremo da voi tra breve.
Hi. This is Hayley at Clever Cakes. Thanks for calling. I'm sorry that I’m not able to take your call at the moment. However, if you would like to leave me a message including your name and phone number, I’ll get back to you as soon as I can. Looking forward to talking to you soon.
17. “Hi, you’ve reached [your name, the office of X company]. We’re closed until [date]. Please leave your name and phone number and someone will return your call ASAP. Have a great [New Year’s, Fourth of July, day].”
A standard recording includes up to 75 words and is up to 30 seconds in length. It includes a WAV File that can be uploaded onto most PBX systems and for use with inbound numbers. For a tailor made recording including on-hold promotional messages with background music please call 1300 00 1300 or CLICK HERE.
Do you have lots of satisfied customers? Give them a voicemail option to record a brief testimonial about why they love your product or service.
4.) Добро пожаловать, это г-н Пупкин. Мистер Пупкин находится не на рабочем месте. Пожалуйста, оставьте сообщение, чтобы Г-Н Пупкин мог перезвонить вам как можно скорее. Большое спасибо за ваш звонок.
We offer 24/7 support and abundant training resources for all of our customers including weekly live training sessions and one-on-one new customer training.
3.( حاليا، جميع الموظفين مشغولون. إننا حريصون على التحدث معكم لك في أقرب وقت ممكن. هل قمت بزيارة موقعنا www.johndoe.com من قبل؟ يمكنك أن تجد لمحة عامة عن خدماتنا ومنتجاتنا هناك. مكالمتكم مهمة جدا بالنسبة لنا، فنحن نمنح وقتا طويلا لعملائنا. للأسف، كل الخطوط لا تزال مشغولة، نرجوا أن تصبروا قليلا.
Recording a business voicemail greeting is not the same as recording a personalized message for your cell phone. You’ll want to maintain a level of professionalism while also connecting with your customers. Before you start recording, keep these tips in mind to leave a good impression on potential clients.