Remember, your message is a reflection of you. Keep it short, professional and ALWAYS return messages.
10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.
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Voicemail is necessary when no one can answer the phone. However, a dedicated receptionist can reduce the need for this feature and help people reach a live person. Consider live chat as well if your customers like to reach out online.
27. Hey, this is [your name], but you should know that already since you called me. I’m obviously not here right now, so I won’t patronize you by telling you what to do after the tone.
10. “Hey, this is [your name]. Thanks for reaching out. I’m busy at the moment, but if you leave your name, number, and message, I’ll return your call.
Your voicemail greeting may be someone’s first impression of you. Make sure it is a positive one. Share Post
In sales, immediate communication with your prospects and current customers is important. Being available to answer questions or further negotiate a deal allows your clients to feel secure and more apt to purchase from you. But what if you can’t answer the phone when they call? Make sure you have a voicemail system set up so your clients have the opportunity to leave you a message.
Your personal greeting lets callers know that they have reached the correct mailbox and hear a brief message from you. To record your personal greeting: Connect to your mailbox. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections. Press 4, Setup Options. Press 1, Change Your Greeting. Press 1 to re-record your greeting. Record your greeting at the tone. Press # after recording your personal greeting. The system plays back your recording for your review. Record your alternate (extended absence) greeting
The way all your words and sentences come together gives your script a distinct written tone. Combine that with a specific speaking tone to create an on-hold message that reinforces your brand and product set. Selecting the correct tones will ensure your intended message is communicated effectively. If your target market is the younger generation, then a tone which embodies fun and excitement would be most suitable.
It is, therefore, kind and polite to reassure them that they have reached the right person by stating your name or company name at the start of the message.
“Thanks for calling (insert company name), where your dream is our destination. I’m helping another customer at the moment, but please leave your name and number, and I’ll return your call.”
Speak clearly. Don't mumble; speak too fast or too slow. You want people to understand your greeting. The way you communicate with people through your greeting is an example of how you communicate with people in the real world.
If you are going to be unavailable for a predetermined time, let people know. Example, if you are on vacation for the next two weeks, inform your callers in your greeting that you will be returning calls on such and such date. This way they expect it to take a couple of weeks before you get back to them instead of stewing over why you haven't returned their call.
Assign a Voicemail box for every user and group on your planReceive notifications through email and phoneRecord custom messages to address your callersPlans and Pricing
"If my mom needs to reach me, she'll send a text, like 'Call me now,' if I don't answer," she says.
29. Hi, this is [your name] at [X company]. I am on vacation right now and won’t be back to the office until [X date]! Please leave me your name, phone number, and the reason you are calling, and I will get back to you then. Alternatively, you can phone [Name] at [phone contact information]. Thank you for calling!
Looking for more information about delivering a professional voicemail message? Click here to download our free guide, "Top Tips for Professional Voicemail Greetings" Tags: resources, tips, greetings Recent Blogs Taking Your Presentations To The Next Level With Audio and Voice April 01, 2019 Tools to Support Message on Hold Production October 12, 2018 tips (186) resources (163) message on hold (154) marketing (118) customer experience (101)