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Your voicemail recording should include several key elements to communicate with your customers. The most important parts of your greeting are: Announcement and identification (“Hello! You’ve reached [your name] with [your business’s name]”) A brief apology (“I’m sorry, but we are unable to take your call as we are [closed, assisting guests, away from the desk, etc.]”) Invitation to leave a message Information you want from them (“Please leave your name, number, and reason for calling”) Promise of a callback and timeframe (“You’ll hear from us within 24 hours!”) How to Sound Your Best
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3.) This is a paid service. If you stay on the line you are connected to a technician, otherwise please hang up.
You are a fantastic answering service. My clients really appreciate your professionalism.
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.
Promote your business to the callers while they're on hold. Inform them of your range of products and services, their benefits and how they can help them. Or just re-enforce your branding with some pleasant background music.
A monotone voicemail message will not only be difficult to understand, but it will also potentially lose your caller’s interest quickly.
Try to avoid unnecessary phrases that only make your greeting longer, like “leave your name and number and what you’re calling about.” Most people know what “leave a message” means.
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Do you speak a second language and serve customers in an area that primarily uses a language other than English? Make it known that you speak both languages. Start the voicemail with the most dominant language spoken in your market followed by the same message spoken in the secondary language:
1.) Welcome to the John Doe AG. Unfortunately, all the lines are busy at the moment. Please be patient. We'll be right there for you.
I began my career with over 15 years in sales and sales training. Among other roles, I was a national sales trainer and a branch manager for Wells Fargo Home Mortgage.
Identify yourself. A professional greeting is also personal. Speak your name, job title and company name within your message. But be conscious, you do not want to record a lengthy message.
From day, one when I spoke to the service sales department, I was impressed on how customer orientated the company was. Our 7 years of usage of Sound Telecom services has been excellent.
Well there you have it...all the steps you need to create a professional voicemail greeting. But if you don't want to do it yourself, you can leave the work to the professionals at Snap Recordings! Best of all, you can get a professionally recorded voicemail greeting starting at just $50! Get started now! Topics: Phone Greetings, Professional Voice Recordings, Voicemail Messages subscribe to email updates Keep up to date on the latest phone system and voice recording trends, tips and ideas by getting new blog posts delivered to your email inbox for FREE!
Other features such as Call Forwarding, Find Me, and Enhanced Voicemail ensure customers can always reach you, even if you're working remote.