You can’t call someone back if you don’t have their number. It seems basic, but it’s easy to forget. So a quick reminder can go a long way.
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This article is about the second main type of greeting – the voicemail greeting. All businesses should have professional voicemail greetings at the company level (i.e. your general business number), department level (e.g. customer service), and employee level, where applicable. It’s important that each of these voicemail greetings align with the brand and personality of your company to ensure that every caller has a consistent experience. Let’s dive in!
If you’re going to be out of the office on holidays or vacations, make that known in your voicemail so customers don’t think they’re getting ignored. Nothing is more frustrating to a customer than when they can’t reach you and assume you’re ignoring them.
I’ve got you covered. I’ve compiled some of the best voicemail greetings you can use for virtually any situation you’ll come across.
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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
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When you’ve successfully recorded your best English Voicemail Greeting please write “DONE” in the comments on our Voicemail Greeting Video in Youtube and give yourself a high five! Well done.
Pro Tip: Avoid using a monotone voice when you record a voicemail greeting for a virtual answering system. You want your customers to be engaged and feel welcomed, not like a burden.
In order to ensure customer satisfaction, it is not only important how a business records their outgoing voicemail greeting, but also how they respond to incoming messages. It has been reported that most individuals do not mind leaving voicemail messages, but they can often become frustrated and disheartened when a business does not return their call in a timely manner or ignores the voicemail altogether.
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
Record a customized greeting to be played when people are sent to your voicemail, or use a standard greeting.