We are very pleased with using Sound Telecom as our answering service. The staff that answers our phones are always pleasant and courteous and our messages are delivered promptly.
With over 20+ advanced features, no matter the features that your business needs, Business Voice helps keep the phone ringing and your business productive.
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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
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A voicemail may be the first interaction a new contact has with you. Therefore, you will want to make a great first impression.
4.) All of our employees are assisting other clients. Your call has just been noted and a representative will call you back as soon as possible. We thank you for your understanding - Good bye.
Get a professional recording of your Auto Attendant (IVR) prompts and ensure your business keeps up the image it deserves.
26. Hello, you’ve reached [your name]. I’m either on another call, on a top secret mission to Mars, or I’ve just stepped away from my desk for the day. Leave a message after the tone and I’ll call you back tomorrow or in about seven months.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
3.) This is the mailbox of Mr. John Doe. Please leave a message or call this number again at a later time. Thank you for your understanding.
2.) Gentile Cliente. Purtroppo, tutti i nostri rappresentanti sono impegnati con altri clienti al momento. Si prega di avere pazienza. Grazie.
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With music and messaging that appeals to your target market, you will captivate your audience. Your Message On Hold program can be more than a time filler for callers waiting, it can be an informative, entertaining, and educational tool. With the right content, callers will not only stay on hold, but will have an emotional reaction to your message.
Log into the system:Using your UB phone:Press the line keyPress the Messages buttonEnter your UB phone PIN
After accessing your voicemail, choose your next message option to perform a specific function. Press 1 to retrieve messages. Press 2 to go to saved messages. Press 7 to hear current date and time. Press 9 for your mailbox setup menu. How to navigate through messages while listening to a message
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
To learn more about Call Queue with Music On Hold or the Rollover Hunting feature, log in to the Optimum Business Account Center at optimum.net/business and click on the "Explore Optimum" link to watch the tutorial.