1.) Herzlich willkommen bei Mustermann. Bitte drücken Sie für Fragen zum Kauf oder Verkauf die 1. Für Fragen zu einer Zahlung drücken Sie die 2. Als Geschäftskunde die Taste 3. Für eine Frage im Zusammenhang einer Reparatur oder Garantie drücken Sie die Taste 4. Für alle anderen Anliegen drücken Sie bitte die 5. Um die Auswahl nochmals zu wiederhohlen, drücken Sie bitte die 0.
1.) Bienvenue chez John Doe. Notre ligne téléphonique n’est pas prise en charge pendant les vacances. Nos heures de bureau peuvent être trouvées sur notre site www.joendoe.de – Merci pour votre confiance. Nous vous souhaitons de bonnes vacances et une bonne nouvelle année.
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There is no avoiding it, life can occasionally prevent you from being able to pick up your phone.
1.) Bienvenue chez John Doe. Notre ligne téléphonique n’est pas prise en charge pendant les vacances. Nos heures de bureau peuvent être trouvées sur notre site www.joendoe.de – Merci pour votre confiance. Nous vous souhaitons de bonnes vacances et une bonne nouvelle année.
As you develop your voicemail script, keep in mind these important tips to ensure that you’re perceived as a professional.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
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Your voicemail greeting is the message your callers hear when they reach your voicemail. There are two types of voicemail greetings - Busy and No Answer. The Busy greeting is played when you are on another call and do not have call waiting, and the No Answer greeting is played when you do not answer the call.
However, do not waste the caller’s time. They may hang up if they are forced to listen to a needlessly lengthy and uninteresting voicemail greeting.
Your message should be 20 seconds at most. Remember, your clients or co-workers may listen to this dozens of times.
Sound upbeat in your message. When recording, be sure to say your message with a smile on your face. It’s obvious when people aren’t happy in their message. Since your work revolves around keeping happy customers, do your part by keeping a happy-sounding voicemail message.
If the mailbox is NOT setup, the fixed system message, "I'm sorry, the person you're trying to reach is unavailable at this time" plays instead of the personal greeting and the mailbox number plays instead of the mailbox name.
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
The most professional voicemail message should include a formal tone and specific instructions. For example, you may say “Hello, you’ve reached [your name], [job title] at [business name]. I’m sorry to have missed your call. Please leave your name, contact information, and reason for calling so I can get back to you promptly.”
Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
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For example, an extension user has different greetings for Lunch Break status and Away status. Lunch Break: "I’m currently on a lunch and unable to take your call". Away: "I’m currently away from my desk".