8. “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you’d like to chat, and I’ll get to back to you ASAP.”
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A relatively unprofessional one — like mine, for instance — does the opposite: It encourages prospects, recruiters, and potential connections to run in the other direction.
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When you meet somebody for the first time in person, you can judge and interpret them on their gestures, body language, facial expressions and voice. However this isn't so easy over the phone.
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
Hello. This is Fiona. Thanks for calling. I'm sorry that I’m not able to take your call at the moment. However, if you would like to leave me your name, phone number and a message, I’ll make sure to get back to you as soon as I can.
Cox Business has implemented a feature temporarily that allows you to log into your new voice mailbox and listen to saved messages. This feature is available 30 days after migration during which time you can access your voice mailbox. Press “5” from the main menu to access old voice messages. After a user presses “5”, the system will pause for 3-5 seconds and connect you to your previous mailbox. A user can enter the older PIN to listen to the older messages. After 30 days, Cox Business will remove this temporary access feature. Improvements include enhanced performance and reliability, as well as some new features like Readable Voice Mail.
If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message.
* If you can offer an incentive to visit your site, like an instant booking or quote form for example, it can go a long way to land you new business. If you have a great voicemail AND they visit your site it’s a guarantee they’ll remember your name even if they don’t book immediately.
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1.) Bienvenue chez l’AG de John Doe. Malheureusement, toutes les lignes sont occupées pour l’instant. Veuillez patienter. Nous serons avec vous.
2.) Benvenuti alla John Doe, il vostro partner IT per requisiti aziendali individuali. Si prega di premere 1 per le vendite, 2 per le tecniche, 3 per la contabilità, 4 per RMX, oppure rimanete in linea e sarete trasferiti al nostro centralino.
10.) Guten Tag. Sie sind verbunden mit der Mustermann GmbH. Aus technischen Gründen können wir im Moment Ihren Anruf leider nicht persönlich entgegennehmen. Wir hoffen sehr auf Ihr Verständnis und arbeiten mit Hochdruck an einer Lösung. Wenn Sie möchten, können Sie uns gerne eine Nachricht über unsere Homepage www.mustermann.de zukommen lassen. Vielen Dank und auf Wiederhören.
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
But in the past few years, its use has been in decline. And some offices have opted to get rid of it altogether.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.