Provide an emergency phone number. If you are going to be unavailable for a long period of time, let your callers know who they can contact for immediate assistance.
3.) Seu atendente ainda está em ligação com outro cliente. Para evitar longas esperas você pode deixar seu pedido e informação de contato. Nós lhe retornaremos o contato durante o horário de expediente imediatamente. Muito obrigado!
.
the fixed system message, "I'm sorry, the person you are calling is currently on the phone." followed by silence.
5.) Todos nuestros empleados siguen atendiendo a otros clientes. Por favor, déjenos un mensaje o escríbanos un correo electrónico. Le contactaremos lo antes posible. Muchas gracias por su llamada. Hasta pronto.
After accessing your voicemail, choose your next message option to perform a specific function. Press 1 to retrieve messages. Press 2 to go to saved messages. Press 7 to hear current date and time. Press 9 for your mailbox setup menu. How to navigate through messages while listening to a message
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
As a customer service representative, you need to be as helpful as possible to your customer – even if you cannot speak to them in real time.
Tone - select the right tone for your business brand. If your target market are young millennials, then the script would most likely include some slang words, be quite laid back and the script would be recorded in an energetic tone. If you primarily service the business market, then the script would be more articulate and recorded with a more professional tone.
If you’re going to start with a common statement such as ‘Your call is important to us’ and the other statements you have heard, your prospects are going to walk away.
Callers don’t have the luxury of seeing the script laid out in front of them while they’re listening to the various menu options. With this in mind, it’s important to use language that’s easy for callers to comprehend the first time they hear it.
Finally, you can mention your name in the recording. This is a good idea if your calls are still coming into a cell phone. If you’re on a first name basis with all your customers, it adds that extra personal touch to include your name in the voicemail. If you’re not on a first name basis, but you’d like to be, then use your name to encourage customers to use it!
6.) Benvenuti alla John Doe. A causa di lavori di manutenzione, al momento non possiamo rispondere alla vostra chiamata. Siete invitati a inviarci una e-mail a: [email protected]. I nostri dipendenti risponderanno alla vostra e-mail al più presto possibile. Ci scusiamo per la temporanea limitazione! Ringraziamo per la vostra comprensione!
Skype for Business calls your voicemail and guides you to record a personal greeting.
Other surveys show different numbers. Speech technology vendor Nuance Communications recently conducted a survey with Research Now and discovered that 95 percent of those polled find text messaging more convenient than voicemail.
About Us Accessibility Careers Contact Us Cookie Settings Legal Legal Notices Privacy Public Policy Support Canadian Ombudsman
The best text-to-speech voices don't sound robotic at all. Do a "text to speech" search in Google to explore your options. Type in your script and presto! You'll get an instant greeting with a natural sounding voice. You can select from a broad spectrum of male & female voices with any local or foreign accent you choose. LinkedPhone offers text-to-speech built right into our software. It's super popular and our users love it!
About Lumen | About CenturyLink | Careers | Investor Relations | Newsroom | Legal | Legal Notices | Privacy Policy | Tariffs | Customers with Disabilities | Site Map | Cookie Settings | CenturyLink in Your Area | Centurylink Retailer ©2021 CenturyLink. All Rights Reserved. third party marks are the property of their respective owners. Linkus Download English 中文