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Here’s our ultimate guide, including video and audio samples, on every thing you need to know about professional voicemail greetings:
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When someone dials a new number, they may consider if they have got it wrong, especially when it rings through and reaches voicemail.
Try to avoid unnecessary phrases that only make your greeting longer, like “leave your name and number and what you’re calling about.” Most people know what “leave a message” means.
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I have a confession to make: I haven't recorded a new voicemail greeting in nearly a decade. Since then, I've (hopefully) become more articulate, poised, and self-assured. But hear my voicemail recording, and you'd think I was still new to the work world, a little unsure of myself — and probably not an authority.
Your call is important to us and we will get back to you as soon as possible. Please leave your full name, contact details, phone number, and availability after the beep and we will call you back straight away. Thank you!”
So in January, the bank offered employees who didn't need voice mail to interact with clients a choice to ditch it.
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Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.
Before we head towards the tips for you to get started on creating efficient voicemail messages, there is one thing you need to realize.
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Your tone will not sound welcoming or easy to listen to if the caller is side-tracked by listening to you sounding out of breath, which could be distracting, and at worst, slightly distressing.
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Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
Don’t Use The Computer Generated Greeting—I get aggravated when I hear a computer generated message like, “The person you are calling at 9-4-1-5-5-5-1-2-3-4 is not available to take your call, please leave a message at the tone.” Even if the number repeated by the system is the same one I have for the person, it requires extra work on my part to confirm I’ve dialed the right number and even then I am still left wondering if this is the right number for the person I am calling.