16. Hi, you’ve reached [X Business Name]. Our regular business hours are [State opening hours]. If you need to reach someone immediately, please call [contact’s name] at [cell phone number]. If not, leave your name and contact information and a representative will get back to you when we re-open.
With all of these things to think about for a short 20-second voicemail, you might be feeling a little bit overwhelmed. We promise it’s actually is much simpler than it sounds.
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As a customer service representative, you need to be as helpful as possible to your customer – even if you cannot speak to them in real time.
Your voice mailbox has six types of greetings. The two greetings most users set are: The Standard greeting that callers hear before they leave you a message. The Alternate greeting that tells callers that you will be away from work for an extended period of time, such as when you take a vacation. Press 4, Setup Options. Press 1, Change Your Greeting. Press 4 to play all your greetings.
However, do not waste the caller’s time. They may hang up if they are forced to listen to a needlessly lengthy and uninteresting voicemail greeting.
Of course, your phone rang because someone wanted to get in touch. They got your voicemail because you were busy or just not there. If you section off a block of your day to check voicemails, let the caller know so they can expect a time for you to return their call. People will leave more details if they know someone will check it later.
Some of us may still remember a time when voicemail was a blank canvas for pranksters and humorists. They would use voicemail greetings as a place to begin recordings as if they were answering the phone (“Hello? I can’t hear you… Just kidding! Leave a message…”) or to flash some personality with music or themed messages. Unless your business is a costume rental facility or joke and magic trick shop, it’s best to avoid this strategy. Instead, try to remember a few key points to focus on-
For additional details on the voice mail menu and associated options, see the Quick Reference Guide and User Guide. Cox Business Voice Mail includes high-value features to make leaving and retrieving messages efficient for you and your employees. Here is a summary of Voice Mail features: Three main voice mail options: Basic, Extension, and Group Voice Mail Speedy access when you dial “*298” from your desk phone Optional services for Unified Messaging and Readable Voice Mail Other Voice Mail Specifications We need to update the greeting in a voice mailbox, but prevent callers from leaving a message. Can we configure this with standard voice mail? Cox Business Voice mail offers multiple greetings options for you. The Extended Absence Greeting allows you to customize a greeting and select whether or not you want to prevent callers from leaving a message after the greeting plays. Press 5 from the Greetings menu to activate this feature.
Bonus Tip: If you find that people get cut off before completing their message, call your cell phone carrier and for a couple dollars a month, you can lengthen the time people have to leave you messages.
Calls to your phone line can simultaneously ring up to three additional phone numbers. The incoming call will be connected to whichever phone answers first.
3.) Dies ist die Mailbox von Herrn Mustermann. Bitte hinterlassen Sie eine Nachricht oder versuchen Sie uns unter dieser Nummer später nochmals anzurufen. Wir danken für Ihr Verständnis.
If you’re out of the office, a voicemail greeting will essentially act as the first line of communication between you and clients or potential clients. So of course, this could be a great opportunity to add a hint of personality, while of course still remaining as professional as possible. That doesn’t mean you can’t have some fun with it!
Avoid playing music and the long message greeting. People don't have the time nor the patients to sit through a storybook greeting. They simply want you to return their call as soon as possible.
“Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information. Oh, and here’s my motivational quote of the day: [read quote].”
Record your name to let callers know that they have reached the correct mailbox. To record your name: Connect to your mailbox. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections. Press 4, Setup Options. Press 3, Change Preferences. Press 1, Change Recorded Name. Record your name at the tone. Press # after recording your name. The system plays back the recording. To save the recording, press *. Record your personal greeting (standard greeting)
If keeping voicemail in your business makes sense, there are tools you can use to streamline the time you spend sorting through messages. Here are four simple—and often cost-free—ways to use voicemail more efficiently.
31. Hello, you’ve reached [your name]. I’ll be out of the office from [start date] to [end date]. Please leave a message and I’ll return your call upon my return. Alternatively, you can email me at [email address] or call [name] at [phone number] for immediate assistance. Thanks for calling!