Adam Boalt, CEO of LiveAnswer, a provider of phone support services for small and midsized businesses, puts the voicemail abandonment rate at between 50 percent and 75 percent, depending on the type of business.
31. Hello, you’ve reached [your name]. I’ll be out of the office from [start date] to [end date]. Please leave a message and I’ll return your call upon my return. Alternatively, you can email me at [email address] or call [name] at [phone number] for immediate assistance. Thanks for calling!
.
Voicemail allows you to access your phone messages while you're in your business or away from work.
You can play a voice message at different speeds and pause/resume the message, using desktop client visual voicemail, or by dialing into their voicemail. Pressing a certain key on your phone controls how you can hear the voicemail:
If you are ready to record your voicemail greeting, you should already have a solid script. Whether you include your mission statement, some fun personal details, or a favorite quote, making your voicemail greeting personal is a great way to set your business apart. Write down what you're going to say, but try to avoid reading it verbatim as you record, or it may start sounding robotic and rehearsed. When listening to your voicemail greetings your callers shouldn't feel like they're listening to an impersonal recording. Keep it conversational. If you need help achieving that conversational tone, check out these tips.
You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.
10.) Guten Tag. Sie sind verbunden mit der Mustermann GmbH. Aus technischen Gründen können wir im Moment Ihren Anruf leider nicht persönlich entgegennehmen. Wir hoffen sehr auf Ihr Verständnis und arbeiten mit Hochdruck an einer Lösung. Wenn Sie möchten, können Sie uns gerne eine Nachricht über unsere Homepage www.mustermann.de zukommen lassen. Vielen Dank und auf Wiederhören.
Here are some great examples of professional voicemail greetings that you can use in your business!
If you’re going to be out of the office on holidays or vacations, make that known in your voicemail so customers don’t think they’re getting ignored. Nothing is more frustrating to a customer than when they can’t reach you and assume you’re ignoring them.
77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
Check out the following samples: One voicemail was recorded while the individual was smiling, the other was recorded when the speaker held a neutral facial expression. Can you hear the difference? Version 1: I am smiling during this recording. Can you tell? Version 2: I have a neutral expression during this recording. Makes a pretty big difference right? 6. Keep it short
4.) Benvenuti alla John Doe. Se avete domande riguardanti un ordine si prega di premere 1, per cambiamenti riguardanti il vostro menu o per gli orari di apertura si prega di premere 2, per domande riguardati una fattura si prega di premere 3 e per informazioni sul vostro ordine attuale si prega di premere 4.
You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.
Tip: If you’re not sure how to leave a good voicemail, check out the most effective voicemail script ever and how to end a voicemail that keeps the sales conversation open.
Bonus Tip: If you find that people get cut off before completing their message, call your cell phone carrier and for a couple dollars a month, you can lengthen the time people have to leave you messages.
• Linear Hunting: routes calls to the first idle line in sequential order, starting with the first line in the group to the last line in the group. You specify the order (sequence) of the lines within the group.
Do not rush your greeting – this may leave the caller feeling like they are also being hurried.