9. "Hey, this is [your name]. Thanks for reaching out. I'm busy at the moment, but if you leave your name, number, and message, I'll return your call.”
4.) Уважаемый Абонент, вы набрали номер совместной практики xxx. В настоящее время все наши линии заняты. Пожалуйста, подождите. Вы будете подключены к следующему доступному ассистенту как можно скорее.
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“Hello, you’ve reached the special agent Bond. James Bond. Okay okay, it’s actually [last name]. I’m currently away saving the world on a top-secret mission but I will get back to you as soon as possible. Please leave your name, contact info, number, and availability and I’ll call back as soon as I’m done helping M16. Have a great day. [last name] out!”
14. Hi, you’ve reached [business name]. We can’t take your call at the moment, but if you leave your name and number, the next available team member will return your call as soon as possible.
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Smile. When recording your greeting, smiling will put some enthusiasm in your voice. Your callers will pick up on it and feel more comfortable when leaving you a message.
A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”
“Hi, thanks for calling the office of (insert your name). I’m away from my desk or out of the office. Please leave your name and number, and I’ll return your call as soon as possible. If you need immediate assistance, please hang up and reach our customer support team at (insert phone number). Thanks, and have a great day!”
4.) Benvenuti alla John Doe. Se avete domande riguardanti un ordine si prega di premere 1, per cambiamenti riguardanti il vostro menu o per gli orari di apertura si prega di premere 2, per domande riguardati una fattura si prega di premere 3 e per informazioni sul vostro ordine attuale si prega di premere 4.
This is the time to show your personality. People are more at ease with someone with a bit of excitement in their voice because it shows that they are capable of holding a conversation. Just because you want to come off as professional does not mean you need to come off as monotone or unapproachable. If you’re funny, you could even add a joke to your message. Just be sure that you sound approachable and warm.
الشركة هناك. كما يمكنك أيضا أن مراسلتنا عن طريق البريد الإلكتروني.post@johndoe.com لحظة من فضلك. سوف نكون معك بعد قليل.
Not everyone will observe the same holidays, and not every business or even member of your team will be around at the same time or even days. It is also completely possible that your business will stay open, but adjust operating hours. Either way, recording a personalized holiday greeting for your business can go a long way in improving your customer’s experience.
Sound upbeat in your message. When recording, be sure to say your message with a smile on your face. It’s obvious when people aren’t happy in their message. Since your work revolves around keeping happy customers, do your part by keeping a happy-sounding voicemail message.
If you’re a small business owner, we recommend going with the RIY (record it yourself) route. First, it’s more affordable. Second (and more importantly), if your clients expect to work with you directly, they will expect to hear your voice when they place a phone call.
VirtualPBX provides every extension owner in your company with custom routing. If the employee isn’t available, the call will go to the personalized business voicemail account for that employee as a result. In this way, each employee can have a business greeting for callers. Similarly, you can set up voicemail boxes for departments or your company as a whole. Even if the call goes to a phone that already has personal voicemail, we can make sure your business calls only go to your business voicemail system. People that call the employee’s number directly get personal greetings, those that go through VirtualPBX get a business greeting.
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