Paul Blanchard, managing director of an eight-person PR firm based in London, says his company got rid of voice mail three years ago. Even for a client-services business, voice mail seemed unnecessary, he says.
On hold messages can be recorded for many purposes, such as promoting your business, answering FAQs or announcing important customer service information. It's important to be clear in the message you are trying to get across. Confusion leads to disengagement and reflects badly on the brand. Determining your callers' wait times is necessary to determine the required length of the on-hold message. Making the recording too short can lead to the message being played too many times. This can be repetitive and lose the caller's attention while they hold.
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A word of warning: These greetings will not do you any favors if you're in the midst of a job hunt or work in a conservative industry. Always remember your target personas. If there's a chance they won't appreciate your sense of humor, opt for a straightforward greeting instead.
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow. If it's not urgent, leave me a message with your name and number. Have a great day."
The most engaging messages are slightly unique in nature. They combine a mix of clever scripting and music. Slight humour is often used to promote a product or service and is usually quite effective. It's also very important to choose both the written and spoken tone that appeals to the characteristics of your audience. If your target market is the younger generation, a script that includes slang words and is quite laid back would be an excellent choice. If your target market is primarily business professionals, then a more articulate choice of words would be more suitable.
21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
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"I was unhappy with our service provider for the on hold music – which is listened to by citizens calling 311, Access Calgary, or any other City service or facility. I reached out to a counterpart at WestJet and he referred me to On Air. I must say that the customer service I received from the onset at On Air was night and day from what I had previously been accustomed to. They are extremely responsive, and very customer focused. I even had a late request for some holiday music and I had a new playlist in my hands in less than 24 hours. Fantastic! And most of all, Thank you!" - Kelly Brown, Telecom Engineer, Voice and Video Solutions, The City of Calgary, Calgary, AB
5.) Willkommen in der persönlichen Mailbox von Dirk Schuster, Firma Mustermann. Bitte hinterlassen Sie Ihre Nachricht mit Telefonnummer nach dem Signalton. Sie werden so schnell wie möglich zurückgerufen. Bei dringenden Anliegen schreiben Sie bitte eine Email an [email protected]. Vielen Dank für Ihren Anruf.
6.) Добро пожаловать в «Вася Пупкин и Ко». Проводятся профилактические работы, и мы не можем принять ваш звонок в данный момент. Вы можете связаться с нами по электронной почте [email protected]. Наши сотрудники ответят на ваше письмо как можно скорее. Приносим извинения за временные неудобства! Спасибо за понимание.
Simply exercising good manners when it comes to the receipt of voicemail can go a long way for the success of a business. If a company’s voicemail message is “Your call is important to us,” they should live up to those words by treating each voicemail as a high priority.
“CBW Productions got its start in a two-bedroom apartment in Cohasset in 1999, and in the early days, most business was in professional voiceover recordings. But after the attacks of 9/11, Verizon hired the firm to permanently record victims’ last messages sent and provide them to survivors.”
7.) Bem-vindo a John Doe DE, o seu especialista em produtos de amostra. Se você quiser fazer um pedido, por favor, use o processo de encomenda na nossa loja on-line www.johndoe.de - Estamos ansiosos pela sua encomenda. Para todas as outras perguntas, entre em contato com nosso departamento de atendimento via e-mail em [email protected] - vamos retornar para você o mais rápido possível. Obrigado pela sua ligação.
Take the time to listen to calls, call back if necessary, use your cell phone when you’re out of town, and take care of anything actionable listed in the messages instead of watching your mailbox fill in. This kind of attention to detail can go a long way towards building a good reputation and image for the business. Good luck!
Out of town? Your callers should know. Let them know with the following vacation voicemail greetings.
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.