Written by Aja Frost @ajavuu
19. “Hi, you’ve reached [your name] at [X company]. We are sorry but our office is closed until [date]. Please leave us your name and phone number and our team will get back to you as soon as possible. Enjoy [holiday] and thanks for calling [company name]! If you do happen to be open the holiday season, it’s important to provide holiday hours. Especially if your hours vary from your regular hours.
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You can play a voice message at different speeds and pause/resume the message, using desktop client visual voicemail, or by dialing into their voicemail. Pressing a certain key on your phone controls how you can hear the voicemail:
3.) La persona con la que intenta contactar sigue ocupada con otro cliente. Para evitar largas esperas le invitamos a que nos facilite sus datos de contacto y su petición. Le contactaremos lo antes posible durante nuestro horario de oficina. ¡Muchas gracias!
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
12.) Bem-vindo a John Doe. Você pode nos contatar de segunda a sexta das 08:00 ao Meio dia e meio e das 13:00 às 16:30 horas. Nós não podemos atender a sua ligação no momento. Por favor, deixe uma mensagem com seu nome e número de telefone e nós ligaremos volta o mais rápido possível. Em caso de urgência, favor ligar para o número 0821 91039- 1211. Muito obrigado. Die Warteschleife lässt den Anrufer in der Leitung warten und sollte nicht länger als 5 Minuten sein. Die Warteschleifen Ansage kann auch nach einer „Ansage vor Melden“ Ansage eingesetzt werden - die Warte Ansage wird dann unmittelbar nach dem Ende der „Ansage vor Melden“ geschnitten. Die Pausen zwischen den Ansageblöcken in der Warteschleife sollten ca. 30 - 60 Sekunden betragen. Die gewünschten Abstände können Sie mit uns abstimmen. Für Ihre Warteschleife finden Sie hier die passende Hintergrundmusik.
6. The Technician's function code prompt repeats. Enter the desired Busy option from the table above.
Remember, your message is a reflection of you. Keep it short, professional and ALWAYS return messages.
As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
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13. “Hello, you’ve reached the [Department name] at [your company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out. One of our team members will be in touch within the day. To ensure we don’t miss you again, you can also let us know the best time to call you back. Thanks and have a great day.” This greeting lets your caller know your Customer Service team is just as efficient as you are. Voicemail greetings for calls received after business hours
If you’re ready to go the professional direction, congratulations! Here are some websites you can use to hire a service to record your greeting.
5.) Bem-vindo a John Doe - Obrigado por sua ligação. Atualmente estamos todos em atendimento. Por favor, aguarde, lhe atenderemos em breve
You have reached (Your Name) at (Your Business). I was unable to take your call, but if you leave a brief message I’ll call you back as soon as possible.
11.) Bem-vindo a John Doe, infelizmente, você nos ligou fora do horário comercial ou não podemos atender a sua chamada no momento. Se você quiser nos deixar uma mensagem, por favor envie um e-mail para [email protected] - Entraremos em contato o mais rápido possível. Para mais informações sobre nós, por favor visite o nosso site www.johndoe.de. Muito obrigado pela sua ligação.
Instead of leading with tired old lines like 'Your call is important to us', brush up on your telephone etiquette and start your voicemail with a thank you.