21. Hello, this is [your name]. I’m not much of a phone person, so don’t bother leaving a message. Send me an email at [email address] and I’ll get back to you within 24 hours.
4. "Hello, you've reached [your name and title]. I'm currently out on parental leave until [date]. In the meantime, please direct all phone calls to [alternate contact name] at [phone number] and emails to [email address]. Thanks, and I'll see you in [month you'll be back in the office]."
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Company-level calls are usually directed to your general business number. There are occasions when everyone in the office is tied up and unable to pick up calls. It’s important to gather information about the reason for the call so that the right person or team can call them back. These greetings ensure that customers do not feel neglected while also providing assurance that their call will be attended to as soon as possible.
Often times knowing the purpose of their calls allows me to respond to their messages by sending them emails. As an example, when people have a question, often times I can send them an email answering their question. Knowing the purpose of the call also allows me to continue the communication through their voicemail if we end up playing phone tag.
While many businesses can use this standard voicemail greeting, not everyone’s business wants to be the same as the others. If you’re looking for a more unique approach, here are four sample voicemail scripts to try:
Make sure to remind your caller to leave their name, number and the details of why they are calling, so you can ring them back professionally and constructively.
Practice your spiel so you can speak with authority. This lets the caller know how confident, qualified, and prepared you are. The goal is to sound like you’ve been doing this for years, not a few minutes.
9. “Hi, you’ve reached [your name]. I’m unable to come to the phone right now. But if you leave your name, number and a short message, I’ll be sure to call back.”
After JPMorgan Chase said last week it was canceling voice mail for most of its employees, I sent the bank's public relations department an email.
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While email and text support saw an increase in recent years, many customers, partners, and potential hires still prefer to call your company directly. When writing your voicemail script, include basic information such as a short greeting, your company name, an invitation to leave a short message, and the time frame in which the caller can expect a return call. If relevant, you may want to include your office hours, extensions for company departments, and the contact information for your office manager or HR department.
A special high five to Margot Howard for her outstanding research and contributions to this article. We love working with and supporting like-minded entrepreneurs who are passionate about business success strategies. Thank you Margot! ❤️
Generally, these greetings should be brief for an individual. State your name and a query for the caller's information. You can also include a backup number for people to reach you if you like. For an organization, it's a good idea to announce your standard office hours. Dial *98 on your OnSIP-registered phone. Enter your voicemail box number. Enter the PIN/password for your voicemail box. Press 0 for voicemail box options. Press 1 for unavailable greeting.
The unavailable message is the standard greeting callers hear when they reach your voicemail box. It is the greeting that you can use consistently throughout the work year.
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