Hosted Call Recording Time-Based Routing IVR (Auto Attendant) Voicemail to Email Simultaneous Ring Outbound Calling Instructions
The following table describes the behavior when bilingual operation is disabled and the mailbox is set up� that is, a name and personal greeting has been recorded by the owner.
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36. Hello. You’ve reached the office of [your name] at [your company]. I will be out of the office from [date] to [date]. Please leave your contact information with a brief message, and I will call you back as soon as I have the chance. If you need to speak with someone urgently, please contact [name of colleague] at [email or phone number]. Thanks for calling.
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Automatically redirects your incoming calls to another number, voicemail or do-not-disturb announcement.
Don’t keep the same old voicemail greeting forever. Not just because it can get stale and boring, but because you’re missing out on the opportunity to let people know what you’re up to. If your business is having a sale, be sure to update your voicemail with that information. Or if you plan on being out of town for a few days, let people know that their phone calls will not be returned until the date that you return.
A temporary greeting is something you record when you're in need of an interim message—like when you’re on vacation or out for the holidays. Dial *98 on your OnSIP-registered phone. Enter your voicemail box number. Enter the PIN/password for your voicemail box. Press 0 for voicemail box options. Press 3 to record your temporary message. How to Delete Your Business Voicemail Greetings
If you are on vacation/out of the office, be sure to record a special message to let people know when you left and when you are expected back.
Professional voicemail greetings & voicemail messagesProfessional Auto attendant greetingsProfessional IVR phone recordingProfessional voicemail marketingProfessional Messages on Hold
Get a professional recording of your Auto Attendant (IVR) prompts and ensure your business keeps up the image it deserves.
Does your organization have a witty catchphrase or slogan? If so, use that to your advantage. Here is one that could be tailored towards a custom software company:
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
39. Thank you for calling. I apologize for missing your call. I’m busy right now, but if you leave your name, number and message, I will return your call as soon as possible.
Hello, you have reached the reception of Dr. X please leave your name, reason for calling, and your number so I can call you back as soon as I can. If you are experiencing a medical emergency please hang up and dial 911.
The above section details types of phrasing to avoid; however, it doesn’t detail what users should NOT say on their greeting. Though this is a bit loaded, as there are hundreds of combinations of things one shouldn’t say, there are some key components users should ALWAYS avoid. a. Forget About Slang: You should strive to be as professional and welcoming as possible in your greeting. While this may steer you towards using slang, in an attempt to make callers comfortable, it’ll most likely work against you. As a professional, your demeanor, tone, and speech should be clear cut and well articulated. Using slang undercuts this and works against you. b. Don’t Even Think About Profanity: This is a no-brainer. Never, under any circumstances, curse in your greeting EVER! c. Keep Your Sentences Clean, Don’t Ramble: Introduce yourself and give your caller specific direction. Avoid long diatribes detailing tangent thoughts. Keep it simple and quick. d. Always Return Your Calls: It’s important for callers to feel they are valued. Nothing dissolves this quicker than a greeting that doesn’t stress this. For example, “I’ll call you when I can,” “If I don’t return your call, please call back”—these phrases are terrible and completely destroy any good will you may have with a caller.
3. Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.
If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.” Set Up Your Voicemail Greetings