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3.) Herzlich willkommen bei Mustermann - Welcome to Mustermann. Für Deutsch drücken Sie bitte die 1 - for English please press 2.
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Hearing this message, the following things would have happened to your prospects: They would realize that they have reached the right person so no doubts of confusionThey would understand why the person isn’t available to take the callThere is a confirmation that the minute the person is available they will cater to the prospect which is why the prospects will actually leave their contact details
As a customer service representative, you need to be as helpful as possible to your customer – even if you cannot speak to them in real time.
3.) Seu atendente ainda está em ligação com outro cliente. Para evitar longas esperas você pode deixar seu pedido e informação de contato. Nós lhe retornaremos o contato durante o horário de expediente imediatamente. Muito obrigado!
The following table describes the behavior when bilingual operation is disabled and the mailbox is set up� that is, a name and personal greeting has been recorded by the owner.
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“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
4.) All staff members are still talking to other clients. Please be patient, we will be there for you shortly. - PAUSE - Unortunately, all staff members are still busy. Please hold for a moment. You can also send us an e-mail to [email protected]. We will call you back as soon as possible.
9. Hi, this is [your name], [your job title] at [your company]. I’m currently away from my desk, but please leave a message with your name, number, and reason for calling so I can get back to you in a timely manner. See Also: 50% of Business Owners Over 50 Back Trump's National Emergency Declaration
Reassuring the caller that they contacted the correct number or reached the person they intended helps reduce the number of hang-ups and wasted messages you’ll receive. Here are a few notes on how to leave the best greeting possible, along with some voicemail message examples you can use in your own company!
5.) Bem-vindo a John Doe. Você pode nos contatar de segunda à sexta das 7:00 às 18:00 horas e aos sábados das 10:00 às 13:00 horas. Se você quiser fazer um pedido ou tem uma pergunta, por favor, deixe seu nome, número de cliente e telefone. Iremos retornar a ligação o mais rápido possível. Você sempre pode nos enviar um e-mail no [email protected]. Muito obrigado pela sua ligação – Até breve.
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
Now repeat that same message in your voicemail using your secondary language. Here, we have chosen Spanish:
6.) Buongiorno e benvenuti alla John Doe AG – L’Agenzia per prodotti campione. Purtroppo, tutte le nostre linee sono occupate al momento. Si prega di riprovare più tardi o di rimanere in linea. Grazie, il team di John Doe.
You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
Create an Outstanding Caller Experience Create a Professional Business Image Fully Equipped with Features and Functions 100% Call Credits No Contracts