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That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
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Don’t Get Creative With Your Voicemail Messages—Many high profile sales trainers advise you to leave all kinds of crazy messages on your voicemail as a way to stand out. What I find is that most of the people who try to do something creative with their voicemail messages end up sounding corny. In fact, seldom do creative off the wall voicemail messages make a positive impression on me. If you want to be viewed as a professional, then make sure your greeting presents you as one.
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That's why he suggests having a live person available to answer the phone. "Less than 1 percent of the people will hang up on a live person," he says. Subscribe Now Current Issue Past Issues Reporting, escalation, and unified message tools help meet service-level agreements. Texting, UC, and More: The Future of Business Communication Supercharging Your Contact Center with Artificial Intelligence Customer Journey Analytics to Improve CX at Scale Contact Center Innovations: Successful Case Study Snapshots More How does the contact center impact business performance? Building Customers for Life -- Value of the Connected Enterprise The Bot Balancing Act -- Achieving Efficiency and Customer Satisfaction Through AI More
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But even that has its limits. “Voicemail transcription still requires customers to leave a message, and they’re just not doing that,” Boalt says.
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In this quick guide, we’ll take a look at what makes a good business voicemail greeting, breaking it down into the elements that every voicemail greeting should contain.
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Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.
Doing this gives your prospects the assurity that you will follow up with them which makes them drop in their contact details for you to reach out to them.
Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
32. Hi, you’ve reached [your name] at [X company]. Our office is currently closed until [X date]. Please leave us your name and number, and our team will get back to you as soon as possible. Enjoy [X holiday].