22. Hello, this is [your name]. I’m currently away from my phone. I return calls on Tuesday and Friday at 10 a.m. Please leave a detailed message including your name and a callback number and I’ll get back to you as soon as I can.
If you have an assistant, include their name and contact information in your greeting. If you have a hard time delegating tasks, this is an excellent way to start building it into your processes.
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If you are on vacation/out of the office, be sure to record a special message to let people know when you left and when you are expected back.
Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wording.
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Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.
Thank you for calling BusinessCo. Unfortunately, all our Business Representatives are currently attending to other enquiries. Your call is important to us, so please leave your name, phone number and a short message and we will return your call by the end of the business day. Thank you.
2.) Herzlich willkommen bei Mustermann GmbH. Aufgrund unseres Betriebsurlaubes sind unsere Servicemitarbeiter erst wieder ab Montag, den 04.07.2016 für Sie erreichbar. Der Versand der Bestellungen wird ab dem 11.01.2016 wieder starten. Gerne können Sie uns aber in der Zwischenzeit Ihr Anliegen per Email an [email protected] oder über unser Kontaktformular zukommen lassen. Vielen Dank!
Call Queue with Music On Hold: Customers who purchase Virtual Receptionist can enhance their rollover hunt group with this feature. You can select from 12 music choices, specify the maximum time you want a caller to stay in queue and the number of callers that can be put in queue.
If you are going to be unavailable for a predetermined time, let people know. Example, if you are on vacation for the next two weeks, inform your callers in your greeting that you will be returning calls on such and such date. This way they expect it to take a couple of weeks before you get back to them instead of stewing over why you haven't returned their call.
If keeping voicemail in your business makes sense, there are tools you can use to streamline the time you spend sorting through messages. Here are four simple—and often cost-free—ways to use voicemail more efficiently.
A voicemail greeting may seem like a small, almost insignificant detail, but it may be the difference between a caller giving you a chance or hanging up on you forever. About Scholarship Entertainment Scholarship About Us Contact Us Privacy Policy Terms and Conditions How Do I Create a Professional Voicemail Greeting? Join the Community Misty Amber Brighton
The bank blew past its goal of eliminating half of its voice mail boxes and to date has eliminated about two-thirds. Across the whole bank so far, that's over $8 million in annual savings. Coca-Cola recently made a similar move and only 6 percent of employees chose to keep voice mail.
Never underestimate the power of a professional voicemail! It may be the first impression you make with a customer or prospect, so put some time and effort into yours. Also, keep in mind that an easy to use business phone system can make recording a voicemail quick and easy. So use our tips to help you write your voicemail script today!
Do not ask people to email you. Sometimes it is easier to discuss important matters or in-depth topics in person via the telephone to ensure solid communication between two people. Although, it is ok to provide your email address within your greeting to allow your callers to determine if the subject matter is email-able. Leave it up to them. NEWS 5 Common Myths about Call Centers The Complete Collection of Cliché Famous Documents Throughout History Related Articles 5 Tips to Create a Professional Voicemail Greeting and What Not To Do Contact Sales | 843.806.3983 Support | 866.766.5050
Identify yourself. A professional greeting is also personal. Speak your name, job title and company name within your message. But be conscious, you do not want to record a lengthy message.