2.) Le hemos transferido al buzón de voz del señor John Doe. Por favor, deje un mensaje para que él mismo pueda devolverle la llamada lo antes posible. Muchas gracias por su llamada.
The telephone is still the most-used customer service channel in the United States (81%), followed closely by email (78%).
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He says checking voice mail, with all the announcements, codes and prompts, took 10 to 15 minutes out of a day, not including the time required to call each person back.
4.) Dear caller, you have dialed the number of the joint practice xyz. Currently all our lines are occupied. We ask for your patience. You will be connected to the next available assistant as soon as possible.
9.) Herzlich Willkommen bei der Mustermann GmbH. Leider ist unser Büro zur Zeit nicht besetzt. Bitte hinterlassen Sie uns nach dem Signalton Ihren Namen und Ihre Telefonnummer. Wir rufen Sie gerne zurück.
5.) Willkommen bei Mustermann - Vielen Dank für Ihren Anruf. Wir befinden uns zur Zeit alle im Gespräch. Bitte haben Sie einen Moment Geduld wir sind gleich persönlich für Sie da.
Voicemails are not just important within the corporate world but are valuable to self-employed individuals and job seekers.
“Thank you for calling [company/person’s name]. We are currently unavailable, but if you leave your name, phone number, and message, we will get back to you as soon as possible.”
Does your organization have a witty catchphrase or slogan? If so, use that to your advantage. Here is one that could be tailored towards a custom software company:
“Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date]. Please leave a brief message with your contact information, and I’ll be sure to get back to you as soon as I return on [date]. If this is an emergency or you need to speak with someone before I return, please contact [name of colleague/supervisor], [their job title], at [their phone number].”
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
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If you are on vacation/out of the office, be sure to record a special message to let people know when you left and when you are expected back.
There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.
1.) Herzlich willkommen bei Mustermann GmbH. Unsere Telefon-Hotline ist über die Festtage nicht besetzt. Genaue Öffnungszeiten erfahren sie auf unser Website unter www.mustermann.de - Wir bedanken uns für Ihr Vertrauen und wünschen Ihnen und Ihren Lieben erholsame Feiertage und ein gutes neues Jahr.
13. Hello, you’ve reached [business name]. All of our team members are busy at the moment, but if you leave a brief message, someone will return your call as soon as possible.
7. Hello, this is [your name] at [your company]. I’m currently out of the office, but if you leave your name, number, and a brief message, and I’ll return your call as soon as I get back.