1.) Todas as nossas linhas estão ocupadas no momento - Por favor, seja paciente. Nós estaremos com você em um momento - pausa - Você já visitou o nosso website www.johndoe.com? Sua ligação é muito importante para nós, por favor, fique na linha, você será atendido logo que possível PAUSA - Só um momento, por favor, o próximo membro da equipe disponível irá lhe atender em breve.
1.) Cet appel peut être surveillé et enregistré pour la formation et la qualité à des fins d'assurance
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https://www.universalclass.com/articles/business/customer-service-using-voice-mail-and-taking-messages.htm
On hold messages can be recorded for many purposes, such as promoting your business, answering FAQs or announcing important customer service information. It's important to be clear in the message you are trying to get across. Confusion leads to disengagement and reflects badly on the brand. Determining your callers' wait times is necessary to determine the required length of the on-hold message. Making the recording too short can lead to the message being played too many times. This can be repetitive and lose the caller's attention while they hold.
"On Air once again delivered in a short time-frame and also ensured that all recordings are of immaculate quality. Many thanks and appreciation to them for their effort! I am very happy with the outcome – nice to work with On Air!" - Roline Malan, Learning & Development Advisor, MNP, Calgary, AB
3.) Dies ist ein kostenpflichtiger Dienst. Wenn Sie am Apparat bleiben, werden sie mit einem Techniker verbunden, andernfalls legen Sie bitte auf.
Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
Hello, you have reached X (the service provider), the one-stop destination for your pet care needs. Right now, all our staffs are busy attending client calls. You may choose to stay online until they get free or leave your number and details so that we can call you back. Alternatively, try our live chat for immediate needs.
3.) This is the mailbox of Mr. John Doe. Please leave a message or call this number again at a later time. Thank you for your understanding.
For example, if you have an alternative method of contact, you can leave the details of it here.
Voicemail Service Local Voicemail Service Toll Free Voicemail Announcement Only Line Read My Voicemail Question & Answer Line Automated Order-Taking
In certain situations, it’s a good idea to let a call go to voicemail. If you’re in a loud area, unable to spend 10-15 minutes talking, or are otherwise distracted, don’t answer. Recruiters who cold-call candidates will understand that you’re simply unavailable – but make sure to return calls in a timely manner. If possible, call back during regular business hours.
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5.) All of our employees are still assisting other clients. Please leave a message or send us an email - we will get back to you as soon as possible. Many thanks for your call - Good bye.
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According to Nuance’s research, most voicemail messages languish for at least eight hours before they are heard.