1.) Bienvenue chez John Doe. Malheureusement, il n’y a personne au bureau actuellement ou vous appelez en dehors des heures de bureau. Laissez un message ou envoyez un email sur mailto:[email protected]. Merci beaucoup pour votre appel.
3. Thank you for calling GetVoIP, we are currently away due to the holiday, and our office will be closed from Monday the 12th, until Friday the 16th. We apologize for any inconvenience and look forward to serving you once we return. Please feel free to visit our website, GetVoIP.com, to learn more about how we can help.
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Sometimes you may be working for a business where contacts can get their query dealt with by another employee if you are not available.
49. Hello, you’ve reached the customer service team for [X company]. Our representatives are currently unavailable, but if you leave your name and a callback number, someone will get back to you shortly.
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5.) Dear customers, our office will be closed from December 24 through January 2. You can reach us as usual on Monday 5 January. We wish you and your family a merry christmas and a happy and successful new year..
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
When you meet somebody for the first time in person, you can judge and interpret them on their gestures, body language, facial expressions and voice. However this isn't so easy over the phone.
If you are a self-employed business, it is especially important to sound friendly and welcoming.
The size of your business doesn’t matter as much as its reputation. One small way you can build trust between you and your customers is with a toll-free number. It shows that you’re reliable, and it helps people remember your number more easily. Support your marketing and strengthen your brand with a toll-free vanity number.
Hey, you’ve reached (name). If you’re hearing this one of two things is happening:
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According to Nuance's research, most voicemail messages languish for at least eight hours before they are heard.
"People started raising their hands. They started volunteering, 'Please take my voice mail away. It's annoying, it's redundant, I never use it anymore,' " she says.
There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.
6.) Bienvenido/a a John Doe. Por razones técnicas no podemos atender su llamada. Si lo desea, puede escribirnos un correo electrónico a [email protected]. Uno de nuestros empleados le contestará lo antes posible. Disculpe las molestias. Gracias por su comprensión.
12. "Hi, you've reached [company]. We're available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you'd like us to call you back, please leave your name and number after the tone."