Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.
Image credit to Far Reach Inc. http://www.farreachinc.com/blog/far-reach/2015/01/08/ho-ho-oh-how-to-create-unforgettable-corporate-holiday-greetings Customer Service vs Customer Support: Differences and Best Practices How to Deal With Difficult Customers: Actionable Tips for Call Center Agents & Managers 8 Actionable Ways to Reduce Hold Times.
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"Everyone is looking for instant gratification, and if you can't provide that...a lot of times they'll simply hang up," he says. "Companies are losing a lot of business opportunities because people are not leaving them messages. "
“Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
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Our previous post on funny voicemail greetings got so much attention, we thought we'd continue…
"These sound great. Thanks for the excellent service. We'll be using you again in the near future. Many thanks."
Practice your spiel so you can speak with authority. This lets the caller know how confident, qualified, and prepared you are. The goal is to sound like you’ve been doing this for years, not a few minutes.
1.) Sehr geehrter Anrufer unsere Mitarbeiter befinden sich immer noch in Kundengesprächen, bitte versuchen sie es zu einem späteren Zeitpunkt noch einmal. Haben sie Fragen zu unseren Produkten oder zu ihrer Bestellung, können sie uns gerne eine E-Mail senden, unser Support wird ihre Anfrage schnellstmöglich bearbeiten. Vielen Dank.
If you’re ready to go the professional direction, congratulations! Here are some websites you can use to hire a service to record your greeting.
@Fa5t3r - I would try a wide range of different tones when recording and play them back to see what goes over the best and what projects the image you want people to hear. Remember that some people may be going to hear this message over and over again depending on how often they have to call you so you want it to be very pleasant and not at all irritating.
Bonus Tip: If you find that people get cut off before completing their message, call your cell phone carrier and for a couple dollars a month, you can lengthen the time people have to leave you messages.
There are three parts to a perfect on hold message: the script, the speaking tone and the written tone. And of course, there is also the music, which plays a big part in representing your business brand.
21. Hello, you’ve reached the Sales Department at [X company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
Looking for guidance on how to record the perfect voicemail? Learn how to record professional business voicemail greetings.