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Voicemail plays an essential role in business operations. It captures all the missed communications from your customers so your employees and departments can respond to them quickly.
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Recent statistics from Forbes magazine show that 80 percent of callers sent to voicemail do not leave messages because they don' think they'll even be heard.
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© 2021 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries. Home Price Features How It Works Login ResourcesBlogs FAQs Article Case Study What is Voicemail To Text Service For Small Business Owners and Why Does it Matter? By Author: kevind_22507 Date: 10 July 2020
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Write down your message before you record it. When reading it back, ask yourself: Does it make sense? Does it contain the right information? Is it grammatically correct? Is it clear? Is it positive and polite?
Translation: If you sound unsure, then your current clients, prospects, and partners won’t be so sure about you either.
Therefore, keeping your voicemail as attractive to a potential lead as possible is vital.
Forward calls to a pre-determined number during a power outage or when the connection to the cable modem is lost so you will never miss a call.
Responding to voicemails is time-consuming. Fortunately, with the right greeting, you might be able to save yourself some hassle. If you don’t have an auto attendant, you can give callers the information they are looking for with your voicemail greeting. Of course, this means that your greeting may be a little lengthy, but that can work in your favor as callers will only stay on the line to leave a message if they still need assistance.
After helping tens of thousands of companies set up voicemail systems, we’ve learned that there is no set of rules defining what makes a great business voicemail, but there are definitely some key points that you should aim to hit. Before you hit the record button for your voicemail message, take some of these tips into account:
Business voicemail greetings are rarely thought of as a prime way to connect with customers. But just because you're not available doesn't mean you can't make a positive impression on your customers when they reach your voicemail box.
Other features such as Call Forwarding, Find Me, and Enhanced Voicemail ensure customers can always reach you, even if you're working remote.
Keep in mind that to enjoy the full benefits of your professional greeting system, you must routinely check and delete messages. If your voicemail fills up, you won’t be able to receive new messages, meaning your customers will become frustrated.
Your personal greeting lets callers know that they have reached the correct mailbox and hear a brief message from you. To record your personal greeting: Connect to your mailbox. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections. Press 4, Setup Options. Press 1, Change Your Greeting. Press 1 to re-record your greeting. Record your greeting at the tone. Press # after recording your personal greeting. The system plays back your recording for your review. Record your alternate (extended absence) greeting