6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
You can identify yourself with only your first name on a personal cell phone or home voice mail. If it is a business voicemail, I suggest including your first and last name. I would also include your title.
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A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
Expanding on the simple approach above, let the caller know who they've reached. This will not only eliminate people leaving voicemails by mistake, but it will reassure the caller that they have called the number they intended.
And remember, while you’re busy returning your calls, Blitz can be automating other parts of your sales process. We can assign leads to your staff or even send emails to your customers.
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Some Cox Voice customers have caller id masking which displays a different phone number for caller ID than the connected phone line. One example might be when a CEO makes a call from his private line, the caller ID number displays as the main office number rather than the number on his desk. If we have caller id masking on our lines, how does it impact our ability to use Cox Voice Mail?
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
If you are ready to record your voicemail greeting, you should already have a solid script. Whether you include your mission statement, some fun personal details, or a favorite quote, making your voicemail greeting personal is a great way to set your business apart. Write down what you're going to say, but try to avoid reading it verbatim as you record, or it may start sounding robotic and rehearsed. When listening to your voicemail greetings your callers shouldn't feel like they're listening to an impersonal recording. Keep it conversational. If you need help achieving that conversational tone, check out these tips.
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There are many little things I instinctively look for and notice and one of them is a person’s voicemail greeting. I often conduct initial phone interviews and when someone’s personal voicemail greeting turns me off, the interview process is over. It’s their first and last impression.
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Greetings can be changed using any telephone, or from the Personal Communications Assistant using a desktop computer; However, departmental mailboxes and those assigned to labs and general spaces must be updated using a telephone.
3.) Bonjour et bienvenue. Veuillez ne pas raccrocher. Vous serez rapidement mis en relation avec quelqu’un.
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