5. Hi, this is [your name]. I can’t get to the phone right now, but please leave a message with your name and number, and I’ll get back to you as soon as possible.
We suggest you create a script beforehand with the text of your message, and then read it while recording. Be sure to record away from background noises or distractions.
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Greetings can be changed using any telephone, or from the Personal Communications Assistant using a desktop computer; However, departmental mailboxes and those assigned to labs and general spaces must be updated using a telephone.
Don’t Use The Computer Generated Greeting—I get aggravated when I hear a computer generated message like, “The person you are calling at 9-4-1-5-5-5-1-2-3-4 is not available to take your call, please leave a message at the tone.” Even if the number repeated by the system is the same one I have for the person, it requires extra work on my part to confirm I’ve dialed the right number and even then I am still left wondering if this is the right number for the person I am calling.
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Remember to include your natural inflections and intonation to sound warm, welcoming and interested.
1.) Bienvenue chez l’AG de John Doe. Malheureusement, toutes les lignes sont occupées pour l’instant. Veuillez patienter. Nous serons avec vous.
26. Thank you for calling [your name] at [company name]. Unfortunately, I can’t take your call right now. Please leave your name, number and a message, and I will call you back as soon as I have the opportunity.
Your prospects need to hear something which can make them hold on to what you are trying to tell them and that starts with a good attractive statement.
2.) Para evitar largas esperas puede dejarnos un mensaje o enviarnos un correo electrónico a [email protected]. Le contactaremos lo antes posible. Muchísimas gracias por su llamada. Hasta pronto.
If the mailbox is NOT setup, the fixed system message, "I'm sorry, the person you're trying to reach is unavailable at this time" plays instead of the personal greeting and the mailbox number plays instead of the mailbox name.
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
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4.) Bienvenido/a a soluciones John Doe. Por motivos de organización interna nuestro equipo no se encuentra disponible hoy. Si lo desea, puede dejarnos un mensaje. Volveremos a atenderle el lunes. Gracias por su comprensión.
What happens here is when you apologize and sound genuine in your tone, your prospects would understand and leave their contact details for you to follow with them.
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