d. Utilizing Ambiguity Over Clarity: When setting up your voicemail greeting be direct and to the point. Tell callers your information, a brief greeting, and direction—i.e. “Hi, this is Jim Shamalam (from Iron Industries). Sorry I can’t take your call right now. Please leave your name number, and a brief message and I’ll get back to you as soon as possible. Thank you.” This is ideal, as you inform callers and let them know what they should do to ensure a return call. A lack of direction can lead to callers leaving incomplete messages (lacking contact or other information) or even callers hanging up without leaving a message altogether.
You’ll want to have your office hours in the voicemail so that cleaning customers know when they can connect with you. You don’t have to always be available during all of those times, it’s just the possibility you’ll actually pick up your phone or will be able to give them a call back during those hours. Adding in office hours makes your business sound much more professional. It’s the sign of a more established, well-run company to have business or office hours.
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If you've really got six other numbers to list it's easier to just mention a website that people can go to, because I'm not going to be able to write them all down in one go anyway. And if I have to call back multiple times then it's really going to make me angry and less likely to want to do business with you or your company. umbra21 December 4, 2013
5.) Bienvenido/a al buzón de voz personal de Dirk Schuster, de la empresa John Doe. Por favor, deje un mensaje con su número de teléfono después de la señal. Le devolverá la llamada tan pronto como sea posible. Para peticiones urgentes, le rogamos que envíe un correo electrónico a [email protected]. Muchas gracias por su llamada.
47. Hi, this is [name], [company]’s [job title]. I’m happy to help you with [task], but I’m currently away from my phone. Leave a quick message and I’ll return your call as soon as I can. Thanks!
If you’re not going to apologize or sound regretful about it, chances are you will lose on potential prospects. Mean it to your prospects how you are really sorry you can’t assist them at the moment.
3.) Seu atendente ainda está em ligação com outro cliente. Para evitar longas esperas você pode deixar seu pedido e informação de contato. Nós lhe retornaremos o contato durante o horário de expediente imediatamente. Muito obrigado!
Expanding on the simple approach above, let the caller know who they've reached. This will not only eliminate people leaving voicemails by mistake, but it will reassure the caller that they have called the number they intended.
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Here are some great examples of professional voicemail greetings that you can use in your business!
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1.) Bienvenue chez John Doe. Pour acheter ou vendre des questions, appuyez sur la touche 1. Pour des questions sur le paiement, appuyez sur la touche 2. Si vous êtes un client d’entreprise, appuyez sur la touche 3, pour des questions liées à des réparations ou des garanties, appuyez sur la touche 4. Pour tout autres problèmes, appuyez sur 5. Pour réentendre ce message appuyez sur 0.
“Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.
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This is the time to show your personality. People are more at ease with someone with a bit of excitement in their voice because it shows that they are capable of holding a conversation. Just because you want to come off as professional does not mean you need to come off as monotone or unapproachable. If you’re funny, you could even add a joke to your message. Just be sure that you sound approachable and warm.
A standard recording includes up to 75 words and is up to 30 seconds in length. It includes a WAV File that can be uploaded onto most PBX systems and for use with inbound numbers. For a tailor made recording including on-hold promotional messages with background music please call 1300 00 1300 or CLICK HERE.