The telephone is still the most-used customer service channel in the United States (81%), followed closely by email (78%).
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While many businesses can use this standard voicemail greeting, not everyone’s business wants to be the same as the others. If you’re looking for a more unique approach, here are four sample voicemail scripts to try:
If someone is listening to your voicemail greeting it's only because they intend to leave you a message. Don't make them listen to 3 minutes of rambling in order to do so. Plus, you're more likely to deliver a clean, professional read if you stick to shorter greetings. If more specific information is needed, direct callers to where they can find it on your website.
Don't use humor – When recording a voicemail message, it is tempting to create an amusing message. However, even if your voicemail is for both personal and professional use, inappropriate humor could cause the caller to form a negative impression of you.
The following is available directly from the Mitel 3300 Help Files and can also be found here:
Our previous post on funny voicemail greetings got so much attention, we thought we'd continue…
Are you struggling to come up with a voicemail greeting that you believe in? Do you find that everything you record comes out too casual, overly professional, or doesn’t seem to touch all of the bases that you want it to?
As I mentioned above, some words like ‘can’t’ are often mispronounced by non-native speakers and it can sound like a swear word!
I’d be willing to bet that a lot of Maid businesses really don’t think about their voicemail recording more than a handful of times over the course of the lives of their business.
Hello, you have reached the reception of Dr. X please leave your name, reason for calling, and your number so I can call you back as soon as I can. If you are experiencing a medical emergency please hang up and dial 911.
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The difference between writing a script and writing for print is that scripts must be written for the ear and written for effective delivery by voice talent. It must be written in a conversational tone. When you create a script that’s listenable, your callers will better understand your business.
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Nobody wants to play phone tag. Skip the back and forth by explicitly telling the caller to leave their name, number, and the best day(s) and time(s) to reach them. Your clients will appreciate you not wanting to waste their time.
3.) Your contact person is still employed with other customer. To avoid long waiting times your welcome to leave your request and your contact information. We will contact you during office hours immediately. Many Thanks!
27. Hey, this is [your name], but you should know that already since you called me. I’m obviously not here right now, so I won’t patronize you by telling you what to do after the tone.