3.) Éste es el buzón de voz del señor John Doe. Por favor, deje un mensaje o intente llamar de nuevo más tarde. Gracias por su comprensión.
Sometimes the caller will not want to leave a message on voicemail or would prefer to contact you via alternative means.
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1. Hello, you’ve reached [your name]. I’m currently unavailable, but leave your name and number and I’ll return your call as soon as I can.
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Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.
A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
a personal greeting as per Option 0, followed by the leave-message tone, and then silence.
Before we head towards the tips for you to get started on creating efficient voicemail messages, there is one thing you need to realize.
Record a voicemail that is as unique as your business, and add a human touch when creating the message. Encourage your caller to leave a message describing what their needs are.
You’ll want to have your office hours in the voicemail so that cleaning customers know when they can connect with you. You don’t have to always be available during all of those times, it’s just the possibility you’ll actually pick up your phone or will be able to give them a call back during those hours. Adding in office hours makes your business sound much more professional. It’s the sign of a more established, well-run company to have business or office hours.
If you are ready to record your voicemail greeting, you should already have a solid script. Whether you include your mission statement, some fun personal details, or a favorite quote, making your voicemail greeting personal is a great way to set your business apart. Write down what you're going to say, but try to avoid reading it verbatim as you record, or it may start sounding robotic and rehearsed. When listening to your voicemail greetings your callers shouldn't feel like they're listening to an impersonal recording. Keep it conversational. If you need help achieving that conversational tone, check out these tips.
A good voicemail greeting is short and professional, lets people know that you’ll get back to them, and invites callers to continue engaging with a call-to-action. You should also show your personality if you’re in an industry or role that allows that. If your industry is more conservative, however, you’ll want to keep humor and personal touches to a minimum. A greeting Your name Your company A simple explanation for missing the call (e.g. you’re away from the phone or are on holiday) A rough estimate of when you’ll get back to the person An alternative person to reach out to (if you’re out of office) An alternative mode of communication (if you prefer email or text) A call-to-action such as “Leave a message” or “Send me an email at [email protected]”
Out of town? Your callers should know. Let them know with the following vacation voicemail greetings.
1.) Welcome to John Doe. Our telephone hotline is not occupied over the holidays. Our office hours can be found on our website at www.joendoe.de - Thank you for your confidence. We wish you and your loved ones happy holidays and a happy new year.
3.) Benvenuti alla John Doe AG. I nostri uffici a Berlino sono chiusi per ferie. Potete contattarci nei giorni lavorativi dal Lunedì al Venerdì dalle 9am a mezzogiorno e dall’1pm alle 6pm. Per informazioni di carattere generale potete anche inviarci una e-mail a [email protected]. Grazie. Vi auguriamo una buona giornata – vostro John Doe AG.
The reason being it can either push your prospects away from you or retain them for longer.
4.) Dear caller, you have dialed the number of the joint practice xyz. Currently all our lines are occupied. We ask for your patience. You will be connected to the next available assistant as soon as possible.