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77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
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If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
Adam Boalt, CEO of LiveAnswer, a provider of phone support services for small and midsized businesses, puts the voicemail abandonment rate at between 50 percent and 75 percent, depending on the type of business.
The bottom line is that a business’s situation is likely to change often and rapidly, each of which need a unique and applicable voicemail greeting to cover the circumstances and timeline. For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation.
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2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
This is because when you smile, your vocal cords are being stretched differently, requiring different muscles and giving your voice a distinct tone.
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
If you are a self-employed business, it is especially important to sound friendly and welcoming.
9.) Добро пожаловать в «Вася Пупкин и Ко». К сожалению, сейчас никого нет в офисе. Пожалуйста, оставьте ваше имя и номер телефона после сигнала. Мы вам перезвоним как можно скорее.
4.) All of our employees are assisting other clients. Your call has just been noted and a representative will call you back as soon as possible. We thank you for your understanding - Good bye.
As an added bonus, posting a job on Voices.com is always free. They also have a VoiceMatch™ algorithm to match your job to only the most qualified voice talent.
Set the right tone for the call by introducing your business in a welcoming manner. The message can be played either by itself or as an intro to IVR prompts.
2.) You are connected to the mailbox of Mr. John Doe. Please leave a message that Mr. Doe can call you back as soon as possible. Many thanks for your call.
2. Hi, you’ve reached [your name]’s voicemail box. I can’t come to the phone right now, but if you leave your contact information I’ll get back to you within 24 hours.
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