As you develop your voicemail script, keep in mind these important tips to ensure that you’re perceived as a professional.
1.) Bienvenue chez John Doe. Pour acheter ou vendre des questions, appuyez sur la touche 1. Pour des questions sur le paiement, appuyez sur la touche 2. Si vous êtes un client d’entreprise, appuyez sur la touche 3, pour des questions liées à des réparations ou des garanties, appuyez sur la touche 4. Pour tout autres problèmes, appuyez sur 5. Pour réentendre ce message appuyez sur 0.
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9.) Herzlich Willkommen bei der Mustermann GmbH. Leider ist unser Büro zur Zeit nicht besetzt. Bitte hinterlassen Sie uns nach dem Signalton Ihren Namen und Ihre Telefonnummer. Wir rufen Sie gerne zurück.
10. “Hey, this is [your name] at [X company]. Right now, I’m on vacation and won’t be back in the office until [month]! Please leave me your name, phone number, and the reason you are calling and I will get back to you then. If it’s urgent, you can email details at [company email] and one of our team members will reach out to you. Have a great day.” Yes, we all need a break from time to time. Let your caller know you’ll be back and ready to meet their needs after you’re back from vacation. Voicemail greetings for the customer service phone number
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But even that has its limits. "Voicemail transcription still requires customers to leave a message, and they're just not doing that," Boalt says.
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6.) Olá e bem-vindo ao John Doe AG - A sua agência para produtos de amostra. Infelizmente, todas as linhas ocupadas no momento. Por favor, tente novamente mais tarde ou aguarde apenas um momento. Obrigado, sua equipe John Doe. Ansage vor Melden & Ansage bei Besetzt Text / Greeting Messages/Busy Messages & Script Ideas: Die „Ansage vor Melden“ bzw. "Ansage bei Besetzt" Ansagen sollten kurz sein. Sie kann vor die Warteschleife gesetzt werden. Die Hintergrundmusik kann nach Ende der Ansage so geschnitten werden, das die Ansage nahtlos in die Warteschleife übergeht.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
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On Air Recordings recommends you order professional voicemail greetings through their site, then describe the tone, approach, or voice direction you’re going for.
4.) Caro cliente, você ligou para o número da prática conjunta xyz. Atualmente todas as nossas linhas estão ocupadas. Pedimos a sua paciência. Você irá ser transferido ao próximo assistente disponível o mais rápido possível.
Keep in mind that to enjoy the full benefits of your professional greeting system, you must routinely check and delete messages. If your voicemail fills up, you won’t be able to receive new messages, meaning your customers will become frustrated.
A name recording is the most basic way to personalize your voicemail box. It inserts your name into the default unavailable greeting: “The person at mailbox [four-digit voicemail box number] is unavailable. Please leave your message after the tone. When done, hang up or press the pound key.” Dial *98 on your OnSIP-registered phone. Enter your voicemail box number. Enter the PIN/password for your voicemail box. Press 0 for voicemail box options. Press 2 to record your name. Default Unavailable Greeting
Messages on Hold – continuous loop of music and messaging that plays as callers wait to speak to a business representative. Messages On Hold present a mix of marketing messages and customer service information that is mixed with music to play in a loop for callers waiting on hold.
Those alternative contact details could be a different contact number or email address.
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