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If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
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I have a confession to make: I haven’t recorded a new voicemail greeting since 2014. In the past four years, I (hopefully) have become more articulate, poised, and self-assured. But hear my voicemail recording, and you’d think I was still new to the work world, a little unsure of myself — and probably not an authority. Obviously I need toupdate it. And if you haven’t changed your voicemail greeting in over a year, you’re likely in the same boat. After all, a professional voicemail recording boosts your credibility, makes you seem more competent, and encourages whoever’s listening to it to continue the relationship. A relatively unprofessional one — like mine, for instance — does the opposite: It encourages prospects, recruiters, and potential connections to run in the other direction. With that in mind, I’ve written 18 unique voicemail greetings for every situation. Pick your favorite, practice a few times, then record your new voicemail.
39. Hi, this is [your name]. I’m not at my desk right now, so leave a message and I’ll call you back within 24 hours.
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Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
A DUI attorney needs to be available on urgent notice as the clients can get mired into specific charges anytime, anywhere. Let us analyze how the ideal attorney voicemail scripts should be.
Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
Hello! Thanks for calling [LinkedPhone. We’re currently tied up assisting other entrepreneurs & small businesses at the moment]. But please leave your name, number, and the reason for your call and we will get back to you as soon as possible. We look forward to working with you. Thank you.
“Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information. Oh, and here’s my motivational quote of the day: [read quote].”
What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.
While they are listening to your voice, they are internally deciding whether or not it is worth their time to continue or hang up. Look at your voicemail message as its own short advertisement.
If you’re not going to apologize or sound regretful about it, chances are you will lose on potential prospects. Mean it to your prospects how you are really sorry you can’t assist them at the moment.
If you’re ready to go the professional direction, congratulations! Here are some websites you can use to hire a service to record your greeting.
Jessica Sheehan agrees. She heads social media for JPMorgan Chase and was one of the employees opting to get rid of voice mail. Everyone she works with already knows the best way to reach her is on Twitter, Facebook, instant message or text — even her mom.
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